Guest Services Coordinator

University of Pennsylvania•Philadelphia, PA

2d•$19 - $22

About The Position

The Guest Services Coordinator supports the daily operations and strategic coordination of Front of House activities for Penn Live Arts. This role ensures that professional performances, guest events, and student productions across PLA venues deliver a welcoming, safe, and well-organized audience experience. Working closely with the Events and Guest Services Manager, the Coordinator oversees Guest Services staffing and scheduling, leads the onboarding and training of front-of-house personnel, and serves as an on-site presence during specific events. The Guest Services Coordinator also maintains operational readiness of front-of-house spaces by managing equipment and space upkeep, overseeing concessions inventory and sanitation standards, and ensuring staff certifications and compliance records are current (including, but not limited to, CPR/AED/BBP/First Aid, ServSafe, and RAMP). In addition, this position serves as the primary Guest Services liaison for student performing arts productions in PLA venues, helping coordinate audience operations and ensuring alignment with venue policies and safety procedures. Through proactive planning, training, and operational oversight, the Guest Services Coordinator helps maintain high standards of hospitality and service across all Penn Live Arts events.

Requirements

High School Grad/GE Degree and 2 to 3 years of experience or equivalent combination of education and experience is required.
2-3 years of experience in Guest Services and concessions management within the performing arts or an equivalent combination of education and experience required.
Ability to work independently and meet deadlines, effective written and oral communication, excellent attention to detail, and ability to provide outstanding customer service is essential.
A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Nice To Haves

Bachelor's degree preferred.
Proficiency in spreadsheet and data base programs, experience with Office products, and willingness to learn new software programs is preferred.

Responsibilities

Guest Services Staffing & Scheduling Coordinate FOH staffing for all performances, events, building oversight, and load in/out shifts across PennLive Arts venues.
Hiring, Onboarding & Staff Development Support the recruitment, onboarding, and development of Guest Services staff.
Student Production Liaison Serve as the primary Guest Services contact for student performing arts productions in Penn Live Arts venues.
Event Leadership & House Management Provide operational leadership during performances and events.
Equipment Management & Operational Readiness Oversee front-of-house equipment and ensure operational readiness of audience-facing areas.
Concessions Operations & Inventory Support the management of concessions operations for audience-facing events.
Certification & Compliance Management Maintain staff certifications and ensure compliance with safety standards.
Venue & Front of House Area Upkeep Ensure front-of-house spaces remain organized, stocked, and ready for audiences.
Administrative Coordination & Operations Support Provide administrative support for Guest Services operations.
Other duties and responsibilities as assigned

Benefits

Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Penn provides an array of resources to help you advance yourself personally and professionally.
As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.