Senior GTM Systems Manager

Gem•San Francisco, CA

7h•$155,000 - $185,000•Hybrid

About The Position

Gem is looking for a senior individual contributor to own and evolve the GTM systems that power our go-to-market engine at scale. This role sits at the intersection of Salesforce, Revenue Cloud, data architecture, and real-world GTM usability. You’ll design and build the workflows that connect our tools, streamline how we sell and renew, and help teams spend less time fighting systems and more time with customers. We’re a multi-product company entering a new scale phase. The foundation exists — what’s needed now is thoughtful system design, simplification, and stewardship. This is a hands-on builder role with real ownership, not a ticket-based admin role. Ownership here spans everything from system reliability and issue resolution to designing durable workflows that scale over time. You’ll partner closely with Revenue Operations leadership and have access to consulting support for specialized or heavy technical work. Gem’s GTM motion is becoming more sophisticated — more products, more segments, more signals — and that complexity only works if teams trust the systems supporting it. Our systems need to help teams: work faster spend more time with customers reduce errors use data and intelligence with confidence This role builds the systems foundation for scale without prematurely adding layers of process or headcount. It’s a high-impact senior IC role with meaningful ownership and the opportunity to shape how Gem operates as we grow — by building systems teams trust and rely on every day.

Requirements

6–10+ years in Salesforce / GTM systems / Revenue Operations systems roles
Strong hands-on experience with Salesforce Flows, validation rules, and declarative automation
Experience configuring Revenue Cloud or CPQ in real GTM environments
Deep understanding of pipeline, quoting, renewals, and expansions
Proven ability to design systems with end-user usability in mind
Strong GTM intuition — understands how Sales, CS, Finance, and self-service motions actually work
Ability to make smart tradeoffs: build vs simplify vs outsource
Comfortable operating as a senior IC and primary owner
Clear, confident communicator across technical and non-technical partners
Salesforce Admin or Advanced Admin certification