Senior Manager, GTM Business Systems

Braze•San Francisco, CA

About The Position

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. Overview Braze is a leading customer engagement platform, powering relevant and memorable experiences between brands and their customers. We are seeking a Senior Manager, GTM Business Systems , to lead our go-to-market (GTM) business systems analysts team, and define the strategic roadmap for our GTM technology stack. This is a very critical and visible leadership role for an experienced and visionary professional who can combine a deep understanding of business processes and best practices, with a mastery of technology to drive operational excellence and accelerate company growth. You will be responsible for overseeing the strategy, roadmap, development, ownership, and maintenance of all business systems supporting our Marketing, Demand Gen, Business Development, Sales, Account Management, Pricing & Packaging, Deal Desk, and Partnerships business functions. This role demands a leader who can not only manage a team of talented business systems analysts, but also serve as a strategic technology partner to executive leadership.

Requirements

15+ years of experience in Business Systems, with at least 5 years in a leadership or management role focused on GTM systems.
Proven track record of successfully leading GTM technology strategy, and delivering large-scale technology initiatives, with a deep understanding of project management methodologies.
Experience building and establishing new technical functions within existing organizations.
Extensive expertise in Salesforce Sales Cloud, and Experience Cloud/ PRM , and experience with similar GTM tools, e.g. Gong, Outreach, People.ai , Clari, ZoomInfo, Fullcast, Crossbeam, DealHub, CPQ, etc.
Exceptional leadership, communication, and stakeholder management skills , with the ability to influence and build consensus among diverse stakeholders at all levels of the organization.
Strategic, data-driven mindset with a hands-on approach. You are capable of both defining the vision and guiding the team through technical challenges.
Strong business acumen and a deep understanding of the end-to-end GTM process, including: inquiry-to-lead, lead-to-opportunity, quote-to-cash, partnerships, and customer lifecycle.
Demonstrated experience in implementing AI solutions to deliver business value in a GTM context.
Strong understanding of data privacy regulations (e.g., GDPR, CCPA) as they relate to GTM data.
Proven ability to manage complex projects with multiple dependencies and cross-functional teams.
Familiarity with agile development methodologie s for system enhancements and implementations.
Experience managing a departmental budget and a solid understanding of financial principles related to technology investment.
Experience in driving GTM technology strategy at a high-growth SaaS company.
Bachelor's degree in Business, Information Technology, or a related field; MBA is a plus.

Nice To Haves

Certifications in core GTM platforms, e.g. Salesforce Certified Administrator, Sales Cloud Consultant, etc.
Experience with integrations and API management.
Familiarity with data warehousing, business intelligence (BI), and reporting tools.

Responsibilities

Lead, mentor, grow and develop a high-performing team of Business Systems Analysts, fostering a culture of innovation, collaboration, and continuous improvement.
Drive delivery excellence through iterative shipping with clear acceptance criteria, UAT protocols, and comprehensive documentation (discovery docs, BRDs, FRDs, SOPs) that enable effective system adoption.
Develop, own, and execute the multi-year strategic roadmap for our GTM technology stack , ensuring it aligns with Braze's business goals and growth targets.
Build and maintain strong relationships with executive stakeholders in Marketing, Demand Gen, Business Development, Sales, Account Management, Pricing & Packaging, Deal Desk, and Partnerships business functions. Understand their long term objectives, and translate into scalable and efficient technology strategy and roadmap, and communicate decisions, tradeoffs, and outcomes transparently.
Collaborate closely with the GTM Ops and GTM Productivity teams to drive organizational efficiencies.
Oversee the full lifecycle of major GTM systems initiatives, from initiation, vendor selection and implementation, to ongoing ownership, optimization and governance.
Identify opportunities to leverage AI-driven solutions to enhance GTM processes, improve user experience, reduce manual work, and solve business pain points.
Serve as the principal advisor on all GTM systems matters, guiding cross-functional projects and ensuring a cohesive and integrated technology ecosystem.
Stay abreast of emerging GTM technologies and industry trends , evaluating their potential application to enhance Braze's GTM capabilities.
Negotiate and manage vendor relationships for GTM technology solutions, optimizing value and service levels.
Own and manage the GTM systems, and their budget and resources, making strategic decisions on technology investments and resource allocation.
Build subject matter expertise within the team across all the GTM process areas.
Drive Business Analysis and Architecture best practices within the team.
Communicate complex technical strategies and project statuses to executive leadership , translating technical details into clear business value.

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®