Senior GSE Shop Manager

PrimeFlight Aviation Services•Detroit, MI

18h•Onsite

About The Position

The Senior GSE Shop Manager is responsible for overall leadership of GSE maintenance operations at an assigned location. This role oversees fleet performance, workforce management, safety, customer relationships, and financial results in a 24/7 environment. The position serves as the primary point of accountability for operational success and customer satisfaction.

Requirements

Must be at least 18 years of age
Must be legally authorized to work in the country of employment
Must possess a valid driver’s license (if required by location)
Ability to read, write, and communicate effectively in English
Minimum 5 years of leadership experience in GSE, heavy equipment, or industrial maintenance
Experience managing multi-shift operations and leading supervisors
Strong understanding of maintenance operations and performance metrics
Experience managing customer relationships in a service environment
Financial management experience, including budgeting and cost control
Proficiency with CMMS systems
Knowledge of safety regulations and operational compliance requirements
Strong leadership, communication, and organizational skills
Must be able to obtain and maintain required airport credentials
Must be available to support a 24/7 operation as needed

Responsibilities

Oversee daily GSE maintenance operations and fleet availability
Monitor performance metrics (e.g., PM compliance, equipment uptime, repair timelines)
Identify trends and implement improvements to maintain operational efficiency
Ensure effective use of CMMS and accurate maintenance documentation
Lead and develop Shift Supervisors and training personnel
Provide coaching, performance management, and support workforce planning
Partner with HR on hiring, onboarding, and employee development
Promote a culture of accountability, safety, and continuous improvement
Ensure compliance with safety standards, OSHA requirements, and airport regulations
Oversee incident reporting, investigations, and corrective actions
Reinforce safe work practices across all shifts
Serve as the primary point of contact for customer relationships
Lead operational reviews and communicate performance results
Ensure contractual service levels and KPIs are met
Manage operating budget, labor, and parts expenses
Oversee shop operations, equipment, and facility standards
Coordinate inventory and parts management
Prepare reports and communicate operational performance to leadership
Perform additional duties as assigned by management