Senior Group Sales Manager - The Langham, New York

Langham Hospitality Group

14h•Onsite

About The Position

Langham Hospitality Group (LHG), a wholly-owned subsidiary of Great Eagle Holdings, encompasses a diverse portfolio of brands including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. With over 40 hotels and residences globally, LHG operates across Asia, Europe, North America, Australasia, and the Middle East. The Langham, New York, situated on Fifth Avenue, offers modern luxury, renowned for its personalized service consistent with LHG's culture and values. The hotel features spacious guest rooms with Empire State Building views, The Gallery event space, and fine dining at Ai Fiori. The Senior Group Sales Manager's primary goal is to surpass assigned revenue targets within the group market segment, ensuring guest satisfaction and actively seeking new and repeat accounts.

Requirements

High School Diploma
Minimum 2 years college
Must have knowledge of a hotel structure and how all departments interact.
Knowledge of Microsoft Word, Excel, PowerPoint, Delphi, SEP
Must be able to effectively work with a variety of internal and external customers and colleagues.
Must have basic math skills to prepare cost proposals.
Must be able to travel throughout designated markets.
Must have developed English language skills to the point to be able to read newspapers, periodicals, journals, and manuals and to present fluently.
Ability to write fluent English in business emails/ letters, summaries, and reports, using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Proven track record in sales is a must with minimum of 3 years of pro-active sales experience in hospitality environment.

Nice To Haves

Associate’s or Bachelor’s degree in Hospitality or related industry preferred.

Responsibilities

Solicit, evaluate, sell and confirm business to meet overall market segment budgeted sales and profit margin.
Conduct site inspections throughout property.
Determine Rates, prepare proposals, negotiate contracts, letters, and reports in a timely manner.
Contact customers in house to promote good will and foster additional business, repeat bookings and referrals.
Handle account details so all pertinent aspects of solicitation and closing are complete and documented.
Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments related to business booked.
Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
Develop sales plans and strategies to meet or exceed established revenue goals.
Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
Develop and conduct persuasive sales presentations to prospective clients.
Travel locally to conduct outside sales calls, promote the hotel and review competition’s business.
Research periodicals, internet, trade journals, and other publications to learn about potential business opportunities.
Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
Represent Hotel at trade shows either in North America or overseas as requested.
Attend or host hotel events as required.
Audit or assist with client billing as required.
Follow brands sustainability guidelines and practices.
Perform other duties as assigned by management.