Senior Global UX Writer (Content Systems and Taxonomy)

Wellhub • New York, NY

3d • $117 - $146 • Remote

About The Position

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.
We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.
Join us in redefining the future of wellbeing!
THE OPPORTUNITY
We are hiring a Senior Global UX Writer to our Consumer Digital Experience team in the United States (Eastern Time Zone)!
You will design and scale the structural language system behind our product. You are a systems thinker who doesn’t just refine copy — you define how content is classified, governed, and scaled globally.
You will build the foundation that ensures our product speaks clearly, consistently, and intelligently across features, teams, and markets.

Requirements

• You design content as a scalable system, not isolated screens — shaping taxonomy, terminology, and information architecture to create intuitive and future-proof products
• You think in frameworks and governance models, not just words
• You have 5+ years of experience in UX writing, content design, content strategy, information architecture, taxonomy design, localization, or related system-level content work — ideally within global or multi-market products
• You have proven experience building or maintaining classification systems, controlled vocabularies, glossaries, canonical term databases, or structured content models
• You understand localization deeply, including translation workflows, string management, variable structures, and internationalization constraints
• You proactively identify systemic inefficiencies and design processes that prevent recurring content issues
• You are comfortable navigating ambiguity, balancing multiple high-priority initiatives, and making informed trade-offs to deliver scalable solutions
• You collaborate effectively across Product, Engineering, Design, Marketing, and Localization, clearly and persuasively articulating complex structural decisions
• You are skilled in producing content within design tools such as Figma. Experience with content management systems (e.g., Ditto, Frontitude, Supernova, headless CMS environments) is strongly preferred
• You have experience with localization/translation management systems (e.g., Phrase, Lokalise, etc.)
• You are open to leveraging AI writing tools responsibly to support scalable content systems and workflow efficiency
• You thrive in a remote-first environment with asynchronous communication and strong ownership
• You are in the Eastern Standard Time zone and can work remotely
• Native English speaker required (Portuguese is a plus)

Responsibilities

• Architect and evolve our classification systems, defining how activities, plans, and benefits are grouped across the product. You’ll shape how users discover content. For example, should “Yoga” appear under Live Classes, Emotional Health, or both — grounded in user mental models and business logic
• Design grouping logic that powers search results, activity lists, filters, app descriptions, and indexing systems — ensuring consistency at scale with a taxonomist mindset
• Establish and govern our terminology system, creating a single source of truth for business-critical terms (e.g., clearly differentiating “Check-in” from “Booking”) and eliminating ambiguity across Product, Marketing, Support, and Operations
• Design a taxonomy that works globally while adapting locally, ensuring terminology structures scale globally while supporting regional variation (e.g., when an “Academy” in one market is a “Gym” in another) — without breaking UI logic or slowing development
• Own the localization-ready content framework, ensuring English source copy is culturally neutral, structurally resilient, and optimized for translation workflows — including string structure, variable logic (e.g., placeholders), and plurals
• Anticipate and solve interface adaptability challenges, partnering with Design and Engineering to ensure components and strings withstand language expansion and contraction across markets
• Define scalable messaging architecture frameworks, including modular templates for push notifications, system messages, and transactional communication that respect time zones, cultural nuance, and behavioral context
• Partner with Localization, Design, and Engineering to transform manual workflows into scalable, content-as-code systems that support a reliable single source of truth
• Document and standardize content patterns across teams, proactively reducing design debt and preventing inconsistencies before they scale
• Connect content architecture initiatives to company OKRs to drive measurable improvements in discoverability, clarity, brand equity, and conversion impact
• Use UX research, analytics, and benchmarking to inform taxonomy decisions, terminology governance, and messaging systems — ensuring structural decisions are insight-driven
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Benefits

• WELLHUB: Free Gold-level membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• HEALTHCARE: Health, dental, and vision insurance. Access to telehealth, care concierge, and an Employee Assistance Program.
• FINANCIAL WELLNESS: Plan for your future with 401(k) match, short-term and long-term disability, and life insurance.
• FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.
• FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
• PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
• PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer up to 12 weeks 100% paid parental leave to all new parents. For parents giving birth, we offer up to 18 weeks paid leave and a ramp-back period to return part-time while you get settled.
• CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
• CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed