Senior General Manager
About The Position
The Restaurant General Manager for Strip Steak is responsible for all aspects of the management of the assigned restaurants. The leader provides direction and leadership for the Assistant General Manager, Assistant Manager and the Restaurant Service team consistent with the MGM brand. They are responsible for leading the team to achieve the operational and financial goals of the venue; driving covers and optimizing reservation channels; monitoring the performance, scheduling and training of the staff; executing initiatives as implemented by property F&B leadership; maintaining the facilities in accordance with MGM Resorts service standards; and ensuring high customer satisfaction and an exceptional guest experience. All duties are performed in accordance with company policies and procedures.
Requirements
- High School Diploma or GED required
- 2+ Years of Prior Relevant Experience required
- Must be 21 years of age or older
Nice To Haves
- Previous experience as a Manager of a High-Volume Luxury Lounge preferred
- Previous experience managing employees under a collective bargaining agreement preferred
Responsibilities
- Owns, leads and oversees daily restaurant operations, labor productivity, scheduling, inventory control, guest service standards, and execution and development of marketing strategies to produce both short-term and long-term profitability.
- Co-owns (with Executive Chef) the restaurant’s business plan and represents the restaurant in divisional, property or corporate meetings.
- Responsible for execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules and regulations for the restaurant staff.
- Owns restaurant’s execution of F&B and/or company-wide initiatives and programs.
- Maintain the highest standards of health, sanitation and cleanliness within all areas of Beverage.
- Responsible for completion of all company compliance training by the restaurant staff.
- Manages Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements.
- Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience.
- Reacts to any guest complaints and takes any appropriate action.
- Manages Restaurant’s guest feedback channels through approved company practices.
- Collaborate with Executive Chef and culinary team to ensure a seamless service experience between kitchen and dining room.
- Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties.
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
