Senior General Manager

JLL•Tampa, CO

7d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Senior General Manager - Mixed-Use Development What this job involves: The Senior General Manager (SGM) will serve as a key member of the leadership team, overseeing white glove property management services for a new and exciting mixed-use lifestyle development in Tampa, from ground-up to grand opening. This premier destination features Class A office space and high-end retail, requiring exceptional attention to detail and service excellence throughout all phases of development and operations. In this pivotal role, the SGM will be entrusted with managing these distinctive properties in strict accordance with JLL's established standards, procedures, and the Management Agreement. The position demands a results-driven approach, focusing on achieving financial targets, meeting operational objectives, and ensuring the highest levels of client and tenant satisfaction across both the Class A office and luxury retail environments. Working in close collaboration with the regional leadership team, the SGM will play a crucial role in comprehending our clients' investment objectives and formulating tailored, property-specific strategic plans that reflect the premium nature of this mixed-use development. The role requires delivering sophisticated, white glove service that exceeds expectations and sets new standards for the Tampa market. Moreover, the position requires exceptional communication skills to maintain strong, productive relationships with building owners, Class A office tenants, and high-end retail partners, ensuring alignment with organizational goals and stakeholder expectations while upholding the elevated service standards this flagship property demands.

Requirements

Minimum of seven (7) years of commercial real estate or property management experience
Experience with ground-up development
Class A commercial properties
Minimum of three (3) to four (4) years of experience managing a team of three (3) or more people
Excel in fast-paced environments, demonstrating the ability to think on their feet and adapt quickly to changing situations
Experience with managing capital projects
Advanced oral and written communication skills
Strong financial and accounting acumen, and experience with budgeting and financial reporting
Efficient problem-solving skills

Nice To Haves

Bachelor’s Degree
Seven (7) years of commercial property management experience, and 3-4 years’ experience managing people
Experience with managing Property Owner Associations
Real Estate License is required within the first six months of assuming the position
Client focused approach
Proficient in Microsoft office and other required software

Responsibilities

Development and implementation of operating and capital budgets, and financial reporting
Implement and execute business plans to maximize property tenant satisfaction and profitability
Provide expert advice to clients and stakeholders throughout all project phases
Build and motivate a high-performing team across multiple sectors including office, retail, hotel, parking, entertainment, and placemaking experiences
Deliver strategic guidance and oversee all aspects of the operation, including tenant and guest satisfaction, team management, financial performance, and client relationships
Ensure tenant satisfaction by implementing retention program and keeping tenants informed of any property activities
Oversee competitive bidding for service contracts and act as primary contact for contractors and vendors.
Assist in developing policies and procedures for tenant rent collections
Ensure property, or properties are operating in accordance with JLL best practices