Senior Gateway Agent (Air Export)

C.H. Robinson•Torrance, CA

1d•$22 - $46•Hybrid

About The Position

C.H. Robinson is seeking a Senior Gateway Agent (Air Export) to join their team. This role is responsible for overseeing the successful execution of time-critical, temperature control, and pharma cargo. The agent will serve as a key resource for operations and process excellence, driving operational efficiency in gateway operations, maintaining compliance with company standards, and supporting business objectives through consistent execution and collaboration. The role combines operational experience and a customer-focused approach to deliver high-quality outcomes for high-touch cargo. The position requires in-person collaboration three days a week with the flexibility for remote work two days a week. The work schedule is 9:00 a.m. to 6:00 p.m. Pacific time on Mondays and Fridays, and 9:00 a.m. to 6:00 p.m. Eastern time Tuesday through Thursday, based on candidate location. Flexibility to work every other Saturday is also required, depending on business needs.

Requirements

High school diploma or GED
Minimum 3 years of Global Forwarding industry experience
Provide evening and weekend coverage when required to support client and business operations

Nice To Haves

Associate’s or bachelor’s degree from an accredited college or university
Knowledge or coursework in Supply Chain, Logistics, or International Business
Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven office environment
Proactive, ambitious, hardworking, and analytical mindset

Responsibilities

Manage the international air shipment lifecycle, from purchase order issuance through final cargo delivery
Prepare, process, and assemble documentation for time-critical, temperature-controlled, and pharmaceutical air shipments
Ensure shipment documentation is accurate, complete, and released to carriers, customers, and agents on time
Execute and coordinate shipments in accordance with customer requirements, standard operating procedures, and industry regulations
Create, maintain, and update shipments in Navisphere, ensuring accurate data and a high level of shipment integrity
Apply industry expertise and critical thinking to resolve complex shipment challenges and minimize service disruptions
Serve as a key point of contact and subject matter expert for internal teams, global offices, agents, and external vendors
Provide guidance on time-critical, temperature-controlled, and pharmaceutical shipment requirements, processes, and initiatives
Build collaborative relationships across the department, branch, and global network to support seamless shipment execution
Identify and recommend process and technology improvements that increase efficiency, strengthen service, and improve financial performance

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities