Senior Functional Consultant or Functional Consultant - Payroll - Workday Success Plans

Workday•Atlanta, GA

1d•$111,000 - $197,300•Hybrid

About The Position

Workday is seeking individuals who are passionate about helping customers overcome HR technology challenges and find satisfaction in driving high levels of customer satisfaction. The ideal candidate will excel at explaining complex concepts, fostering collaboration, and developing effective solutions. The role focuses on enabling customers to derive maximum value from their Workday investment through a variety of innovative services. Team members are expected to provide excellent customer service, understand business requirements, share industry best practices, adapt to challenging situations, develop system configuration solutions, articulate product capabilities, and manage design decisions. They will support multiple customers concurrently on short-duration projects and find reward in helping customers become more self-sufficient, stabilize and optimize their Workday applications, and learn about new features. The variety of services and unexpected challenges are noted as keeping the job exciting and fresh, with a highly collaborative team environment that allows members to demonstrate their strengths daily. Consultants will share expertise with customers on various 'Ask-an-Expert' requests, which involve research, delivering small-scope consulting, providing configuration guidance, troubleshooting product configuration, and communicating responses and value clearly. They will also partner with an Engagement Manager to deliver services such as Feature Adoption Workshops, Functional Reviews, and Health Checks. Additional services include Collaboration Crews, Accelerator Webinars, Feature Accelerators, and Feature Adoption Tenant Reviews.

Requirements

5 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
5 + years of experience with the following product areas: Payroll, Absence, Time Tracking
3+ years of Workday Consulting experience or experience as a Workday SME
3 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
3 + years of experience with the following product areas: Payroll, Absence, Time Tracking
1+ years of Workday Consulting experience or experience as a Workday SME
Demonstrates a solid grasp of HR related systems and processes.
Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM, areas of expertise and cross application features.
Certified or ability to certify in Workday HCM products and to effectively deploy the solutions
Experience with influencing, interacting and collaborating with senior leaders, internally and externally
Capable of leading and influencing design meetings toward an effective and collaborative outcome
Ability to deliver and get results while managing to a project plan
Excellent verbal and written communication skills
Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
Bachelor’s degree or related experience required

Nice To Haves

Experience with global implementations is preferred

Responsibilities

Confidently and consistently provide excellent customer service
Engage customers to quickly understand business requirements
Share broad experience with industry practices
Adapt and succeed independently in challenging situations
Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
Support multiple customers concurrently on short duration projects
Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features.
Share expertise with customers on a variety of Ask-an-Expert requests by: Conducting research to ensure understanding of customer questions and related Workday concepts.
Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
Clearly and effectively communicating responses and value to customers.
Partner with an Engagement Manager to deliver services that include: Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)
Functional Review (Tenant Review with Consulting Services)
Health Check (Tenant Review with Cross Functional Consulting Services)
Additional Services that our consultants deliver include: Collaboration Crews (Facilitate group customer sharing discussions)
Accelerator Webinars (Creating and delivering customer presentations on how to use Workday features to achieve business goals)
Feature Accelerator (Providing one-on-one consulting guidance to accelerate customer feature adoption)
Feature Adoption Tenant Reviews (Reviewing customer tenants to identify adoption opportunities)