Senior Functional Analyst – Project Operations

KCI Technologies Inc.

23h

About The Position

At KCI, Microsoft Dynamics 365 Project Operations is the backbone of how projects are planned, executed, and delivered across the firm. As the organization continues to grow, KCI is investing in stronger functional ownership of this platform to better support project managers, delivery teams, and leadership with scalable workflows, reliable data, and consistent delivery practices. The Enterprise Technology organization partners closely with the business to evolve Project Operations from a system of record into a strategic enabler of project execution. The Senior Functional Analyst – Project Operations is a newly created role for an experienced Project Manager or delivery leader who wants to expand their impact beyond managing individual projects and help shape how project delivery works at scale. In this role, you serve as the functional owner of Project Operations, working directly with Project Managers, Principals, Operations leadership, and the PMO to identify pain points, design better workflows, and guide enhancements from concept through implementation. Rather than owning a project portfolio, you’ll use your delivery expertise to influence standards, improve adoption, and partner with technical teams to turn real-world PM needs into lasting platform capabilities that elevate how projects are delivered across the firm.

Requirements

Bachelor’s degree in Business, Engineering, Information Systems, or a related field, or equivalent experience
7+ years of experience as a Project Manager in an AEC or professional services environment
Demonstrated experience translating complex operational practices into system workflows and functional requirements
Pre-employment drug screening and background check are conditions of employment. Motor vehicle checks may be required based upon position.
Strong understanding of project delivery, including fee development, forecasting, resourcing, change management, and billing
Proven ability to collaborate across functional, technical, and business teams while exercising sound functional judgment
Strong written and verbal communication skills, with the ability to engage credibly with senior project managers and principals
Willingness and aptitude to learn ERP platforms, reporting tools, and structured work management processes

Nice To Haves

Experience supporting or working within ERP or enterprise project management systems, with Dynamics 365 Project Operations preferred
Familiarity with project-based reporting, dashboards, or performance metrics
Exposure to automation, data-driven process improvement, or AI-enabled initiatives
Project Management Professional (PMP) certification
Microsoft Dynamics 365 Fundamentals (Finance, Project Operations, or related functional area)

Responsibilities

Accountable for the long-term integrity, accuracy, and usability of Microsoft Dynamics 365 Project Operations, serving as the senior subject matter expert (SME) for project-based and PM driven workflows.
Operate with a high degree of functional autonomy for Project Operations, partnering with the Director of Enterprise Systems on core platform decisions, material workflow changes, and long-term strategic direction.
Own Project Operations post-implementation functional design, configuration standards, and operational use across project setup, execution, tracking, and delivery workflows used by project managers and delivery teams.
Establish and evolve functional standards for Project Operations, shaping how projects are planned, managed, governed and reported across the organization.
Serve as the primary functional owner and escalation point for Project Operations decisions, tradeoffs, and cross-functional issue resolution.
Own functional prioritization and approval of Project Operations enhancements and configuration changes, including definition of functional and configuration-specific requirements aligned to operational priorities and platform impact.
Drive stakeholder alignment and decision-making to resolve competing priorities affecting project delivery timelines, workflow design, and platform stability.
Lead functional analysis and resolution of complex Project Operations issues, owning root-cause determination, solution direction, and validation of outcomes.
Act as a trusted advisor to Operations and PMO leadership, balancing operational needs, system capabilities, and delivery constraints in functional decision-making.
Provide functional leadership and final approval for testing, validation, and release readiness, confirming operational outcomes prior to deployment.
Provide functional governance and oversight for Project Operations data integrity in partnership with the Data Operations Manager, contributing to issue identification, remediation direction, and validation of results.
Partner with ERP technical teams, Data Operations, and implementation partners (e.g., HSO) to deliver aligned Project Operations solutions and support downstream reporting and analytics.
Serve as the functional mentor and escalation point for analysts supporting Project Operations, providing guidance on standards, design decisions, and operational best practices.
Own functional oversight of Azure DevOps (ADO) as the system of record for Project Operations enhancements, testing readiness, and coordinated release planning.
Perform other duties as assigned