Senior Full-Stack Software Engineer (AI Automation)

Manulife • Waterloo, ON

9d • Hybrid

About The Position

This role involves evolving Manulife's CIAM (Customer Identity and Access Management) platform by designing, building, and supporting authentication features and integrations in security-sensitive environments. The approach is automation-first and AI-enabled, ensuring quality, validation, and release readiness are integrated from the start. The engineer will work across the full software delivery lifecycle, collaborating with technical leaders and cross-functional teams to reduce manual work, increase reliability, and enhance developer and customer experiences. While AI-enabled, being an AI specialist is not required; strong engineering judgment, a continuous improvement mindset, and experience building reliable systems at scale are key.

Requirements

• Approximately 5+ years of professional software engineering experience, including building and supporting production systems.
• Experience with full-stack or backend-focused development, including APIs, integrations, and distributed systems.
• Hands-on experience with CI/CD pipelines, automated testing, and quality controls integrated into everyday development.
• A track record of replacing manual or repetitive work with automation to improve reliability and delivery efficiency.
• Comfort using modern development tools, including AI-assisted tooling, with good judgment around when automation is the right solution.

Nice To Haves

• Exposure to authentication, identity, or security-critical systems (e.g., CIAM, IAM, AuthN/AuthZ) is an asset but not required.
• Strong problem-solving skills, independence, and the ability to collaborate effectively across teams and with external partners.
• A mindset focused on ownership, learning, and continuous improvement.

Responsibilities

• Design, build, and enhance CIAM authentication features and integrations, owning changes from design through production support.
• Develop application and integration code with quality, security, and reliability built in through automated testing and validation.
• Introduce and continuously improve automated tests, checks, and quality gates as a standard part of feature delivery.
• Use AI-assisted development tools thoughtfully to accelerate activities such as test creation, validation, and regression coverage where they add clear value.
• Identify repetitive or manual work across testing, environments, and releases, and reduce it by improving system design and automation.
• Enhance CI/CD pipelines to ensure issues such as regressions, configuration errors, and security gaps are detected early and automatically.
• Collaborate with engineering leads, architects, release teams, and external vendors to translate standards and risks into enforceable, automated controls.
• Apply sound engineering judgment, share technical perspectives, and respectfully challenge solutions that increase complexity without improving outcomes.
• Leave systems easier to test, validate, maintain, and release than you found them.

Benefits

• Empowerment to learn and grow the career you want.
• Recognition and support in a flexible environment where well-being and inclusion are more than just words.
• Support in shaping the future as part of a distributed team.
• Wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
• Full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed