Senior Frontend Engineer – Contact Center Core- React, Next.js

Fidelity Investments • Durham, NC

3d

About The Position

We are seeking a Senior Frontend Engineer to join our Contact Center Core team. In this role, you will design and build modern, high-performance front-end applications that empower Fidelity’s contact center associates to deliver exceptional service to millions of customers across voice, chat, and digital channels. As a key technical contributor, you will focus on developing accessible, scalable, and elegant user interfaces using React and Next.js. You’ll collaborate closely with UX designers, product owners, and backend engineers to transform ideas into polished, production-ready applications. You’ll also play an important role in shaping front-end architecture, mentoring engineers, and advancing the technical roadmap for the contact center UI ecosystem.

Requirements

• 5+ years of experience in front-end / UI development
• Strong expertise in React (hooks, context, state management such as Redux or Zustand, component architecture)
• Proficiency with Next.js (SSR, SSG, App Router, API routes)
• Deep knowledge of HTML5, CSS3, JavaScript, and TypeScript
• Experience with modern CSS approaches (CSS Modules, Styled Components, Tailwind CSS, etc.)
• Familiarity with front-end build tools (Webpack, Vite, Turbopack)
• Experience with testing frameworks (Jest, React Testing Library, Cypress, or Playwright)
• Strong understanding of responsive design, cross-browser compatibility, and mobile-first development
• Experience integrating RESTful APIs and managing async data (React Query, SWR, or similar)
• Familiarity with design systems and component libraries (Storybook, Material UI, or custom systems)
• Knowledge of front-end security best practices (XSS prevention, CSP, authentication flows, secure token handling)
• Experience working with Git-based workflows and CI/CD pipelines
• Hands-on use of AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Codex) in real engineering workflows
• Experience in Agile/SAFe environments
• Strong communication skills and ability to collaborate across cross-functional teams
• Ability to mentor developers and contribute to design and architectural decisions
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience

Nice To Haves

• Experience with contact center technologies (agent desktops, softphones, IVR tools, dashboards)
• Familiarity with real-time technologies (WebSockets, Server-Sent Events)
• Knowledge of micro-frontend architecture and module federation
• Experience implementing WCAG 2.1 AA accessibility standards
• Knowledge of performance optimization techniques (code splitting, lazy loading, caching, Core Web Vitals)
• Familiarity with Node.js and Backend-for-Frontend (BFF) patterns
• Experience building cloud-ready applications (AWS preferred)
• Experience operating in a service ownership model (end-to-end lifecycle ownership)
• AWS certifications (Cloud Practitioner, Developer Associate)

Responsibilities

• Design and build modern, high-performance front-end applications.
• Develop accessible, scalable, and elegant user interfaces using React and Next.js.
• Collaborate closely with UX designers, product owners, and backend engineers.
• Shape front-end architecture.
• Mentor engineers.
• Advance the technical roadmap for the contact center UI ecosystem.

Benefits

• Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior