Senior Front Office Assistant - Digestive Health Institute

Orlando Health•Orlando, FL

7h•Onsite

About The Position

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory or physician office. The role operates under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager, and/or Practice Site Supervisor. This position is with Orlando Health Digestive Health Institute in downtown Orlando.

Requirements

High school graduate or equivalent.
Typing speed of approximately 30 words per minute, or the ability to successfully demonstrate competent use of the practice management computer system.
Knowledge of ICD and CPT.
Two years of experience in a medical office environment.

Responsibilities

Follow Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellence standards.
Handle multiple tasks, answer telephones, take messages, and file lab reports, medical records, and other information according to practice policies and procedures.
Perform word processing and spreadsheet data tasks.
Perform charge entry and cash handling.
Liaise between physicians, patients, and insurance companies, including obtaining referrals and authorizations.
Maintain reasonably regular and punctual attendance consistent with applicable Orlando Health policies and laws.
Participate in Quality Assurance and Quality Indicator activities as assigned.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting standards.
Use supplies efficiently and maintain a clean, safe, and organized office.
Assist the office billing service as requested.