Senior Front Office Assistant-Horizon West-Pediatrics-Orlando Health Physician Associates

Orlando Health•Winter Garden, FL

4d•Onsite

About The Position

Orlando Health Physician Associates is one of the largest primary care provider groups in Central Florida, comprising the PCP network of the Orlando Health Medical Group. With over 225 providers, they offer care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry, serving patients of all ages. As part of the integrated Orlando Health system, providers can easily refer and coordinate care. They have numerous convenient locations across Central Florida, offering same-day, next-day, and virtual appointments. Orlando Health Physician Associates is part of the broader Orlando Health system, known for its award-winning hospitals, specialty institutes, and outpatient facilities. The organization is committed to providing comprehensive benefits, including career-growing educational programs and well-being services, with benefits starting on day one and offering flexibility. The Senior Front Office Assistant role involves performing routine computerized scheduling and administrative functions in an ambulatory/physician office, reporting to a Department Manager or similar leadership role. The specific location for this position is 17000 Porter Road, Suite 208, Winter Garden, FL 34787, with working hours from Monday to Friday, 7:45 am to 5 pm. Bilingual candidates (English and Spanish) are preferred.

Requirements

High School graduate or equivalent.
Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
Knowledge of ICD & CPT.
Two (2) years’ experience in a medical office environment.

Nice To Haves

Bilingual candidate preferred (English and Spanish)

Responsibilities

Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
Performs word processing and spreadsheet data.
Performs charge entry and cash handling.
Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Participates in Quality Assurance and Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
Maintains a clean, safe and organized office.
Act as a Liaison to assist office billing service as requested.