Senior Front Office Application Support Analyst – Fixed Income x4

Axiom Path•New York, NY

5d•Hybrid

About The Position

Join a global financial-services organization supporting technology platforms at the center of institutional fixed-income trading. This role sits close to the Front Office and works across trading, technology, infrastructure, market data, vendors, operations, and control functions. The environment is highly operational, time-sensitive, and focused on platform stability, resilient trading services, effective incident response, and continuous improvement. The position supports technology used across Rates and Credit markets, including pricing, risk, P&L, market connectivity, and electronic execution. It offers significant exposure to both the business and technical sides of a capital-markets trading environment.

Requirements

Proven success supporting Front Office Fixed Income trading technology.
8+ years of Front Office application/production support experience; senior-level backgrounds are strongly preferred.
Hands-on experience supporting Fixed Income Rates and/or Credit products.
Strong understanding of business-critical, high-availability trading environments.
Experience troubleshooting electronic trading workflows, market connectivity, pricing feeds, or related Front Office applications.
Working knowledge of SQL and relational databases such as SQL Server/MSSQL or Oracle.
Scripting or automation experience using Python, Bash, PowerShell, or comparable technologies.
Experience with monitoring and observability technologies such as Geneos/ITRS, Grafana, Prometheus, LogicMonitor, eG, or similar platforms.
Familiarity with enterprise scheduling tools such as AutoSys.
Strong knowledge of incident, problem, change, release, and production-management practices, ideally within an ITIL-aligned environment.
Ability to perform real-time debugging, log analysis, root-cause investigation, and production troubleshooting.
Familiarity with electronic execution venues and market-data platforms.
Strong communication skills and confidence working directly with Front Office users and senior business/technology stakeholders.
Proactive ownership mentality with the ability to remain effective during high-priority production incidents.
Ability to participate in scheduled on-call rotations and support critical systems outside standard hours when required.

Responsibilities

Own day-to-day production support for technology supporting Fixed Income Rates and Credit businesses.
Monitor trading applications, pricing and market-data feeds, interfaces, connectivity, electronic order flow, and execution workflows.
Troubleshoot production incidents in real time and coordinate resolution across application development, infrastructure, networking, vendors, and business teams.
Lead root-cause analysis and drive corrective and preventive actions following production issues.
Serve as a key technology contact for traders, sales, middle office, and operations.
Partner with business stakeholders to prioritize enhancements, improve platform reliability, and identify automation opportunities.
Coordinate testing, releases, deployments, production-readiness activities, and post-release validation.
Support connectivity and onboarding activities involving trading venues, brokers, counterparties, and technology vendors.
Maintain operational documentation covering support procedures, recovery processes, dependencies, and escalation paths.
Support disaster recovery, audit, compliance, access reviews, change management, and other operational-control activities.
Develop dashboards, stability reporting, and service-level reporting that provide stakeholders with visibility into platform health and operational risk.