Senior Front Desk Representative

Evara Health • St. Petersburg, FL

63d • Onsite

About The Position

The Senior Patient Access Representative plays a critical role in supporting prospective and current patients at Evara Health. This position ensures a smooth and timely registration process, provides exceptional customer service, collects payments, and coordinates appointments to enhance the patient experience. Additionally, the Senior Patient Access Representative assists community members in applying for various benefits and facilitates eligibility and enrollment in coverage through the Health Insurance Marketplace. The Senior Patient Access Representative also mentors and trains new Patient Access Representatives, ensuring team proficiency and cohesion.

Requirements

• High School Diploma, or equivalent
• Minimum 2 years of experience as Front Office in a healthcare setting, preferred.
• Minimum 2 years of experience in customer service, preferred.

Responsibilities

• Manage complex patient registration, insurance verification, financial documentation, and counseling needs with accuracy and independence.
• Serve as a senior resource for billing, insurance, payment plans, and complex financial situations.
• Provide exceptional patient service using the AIDET model and resolve escalated billing, insurance, and payment concerns.
• Partner with patients, providers, and insurance companies to resolve complex issues and improve satisfaction with the financial aspects of care.
• Train and mentor Patient Access Representatives, sharing best practices and supporting team development.
• Assist management with department schedules, operational improvements, and updates to financial counseling policies and procedures.
• Monitor registration, insurance, and financial processes for accuracy, efficiency, and compliance with regulatory requirements.
• Manage a high volume of patient accounts while ensuring timely documentation and adherence to Evara Health protocols, safety, and security standards.
• Participate in department meetings, trainings, and required certifications to support continuous improvement and maintain role qualifications.

Benefits

• Generous Time Off: Enjoy 15 days of paid time off each year, with the option to cash out eligible unused PTO.
• Holidays: Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
• Wellness Perks: Access medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents. Additional benefits and wellness resources are also available to support your overall health and well-being.
• Retirement Planning: Build toward your future with employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.
• Professional Development & Education: Eligible employees can receive up to $1,500 per year toward continued education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.
• Quarterly Incentive Opportunities: Share in our collective success through quarterly incentive programs that recognize eligible employees for helping Evara Health achieve key organizational, team, and performance goals.
• Career Growth & Advancement: Grow your career at an organization committed to developing its people, with opportunities to build new skills, take on greater responsibility, and advance into leadership or other roles across Evara Health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED