Senior Front Desk Associate

Trinity Health•Clifton Park, NY

1d•$19 - $24•Onsite

About The Position

The Senior Registration Associate (Medical Receptionist) coordinates and performs clerical duties supporting the efficient, service-oriented operation of a medical practice. The role performs front-end registration and revenue-cycle functions in accordance with established metrics, practice workflows, and the mission and core values of St. Peter’s Health Partners Medical Associates. It also supports daily team operations through work distribution, staffing coordination, mentoring, and cross-coverage. The position is located at 1 Tallowwood Drove, Clifton Park, New York, and is full-time, Monday through Friday, on the day shift.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Proficiency with Microsoft Office products and other computer applications.
Demonstrated experience delivering successful customer service.
Demonstrated experience handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 pounds.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Coordinate and perform scheduling, registration, check-in, check-out, charge entry and claims, end-of-day processes, document processing, scanning, and inbox monitoring.
Distribute work across the team to meet daily schedules and coordinate daily staffing needs with office and float pool managers.
Display leadership qualities and serve as a mentor and role model to colleagues.
Schedule patient appointments to maximize access and handle incoming calls, directing them appropriately.
Register patients and obtain required consent forms and demographic information.
Collect applicable co-pays, document collected monies, and generate receipts.
Act as a liaison between patients and clinical staff, monitor delays, and inform patients.
Schedule follow-up appointments at check-out, including ancillary and diagnostic tests.
Obtain pre-authorizations for diagnostic testing and referrals for specialist visits as assigned.
Enter charges accurately and consistently in accordance with office policies and procedures.
Parse and electronically file information into the Electronic Medical Record accurately and in accordance with standards.
Maintain patient confidentiality and comply with HIPAA regulations.
Work cooperatively with team members to support quality patient care and communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.