Senior Freight Claims Specialist

Saia Inc.•Houma, LA

1d•$22 - $25

About The Position

Manages the investigation and resolution of freight claims up to $5,000, including shortage and damage cases, subrogation efforts, and customer dispute resolution. Collaborates closely with internal departments and external partners to ensure claims are processed accurately and timely in accordance with internal policies and customer contracts.

Requirements

High school diploma or GED.
3+ years of experience in freight claims, OS&D investigations, or related transportation operations.
Strong analytical skills with ability to interpret contracts and assess liability.
Proficiency with Microsoft Office applications.

Nice To Haves

Experience with transportation systems (AS400 or similar TMS platforms) is a plus.

Responsibilities

Investigates assigned freight claims by reviewing shipment records, OS&D reports, delivery documentation, and customer-provided evidence to determine liability.
Coordinates with cross-functional teams to gather supporting documentation and resolve shipment discrepancies.
Manages subrogation and recovery efforts with partner carriers and insurance companies for applicable claims.
Facilitates salvage negotiations on minor damage claims, including offering discounts or salvage allowances when appropriate to mitigate losses.
Interprets and applies contracts terms and legal liability guidelines to process claims within assigned authority limits and communicates resolution decisions to customers.
Ensures claims are documented accurately for audit compliance and quality checks, including allocation of paid amounts to the responsible terminal for financial accountability.
Prioritizes and expedites Full Value Coverage (FVC) claims to meet service commitments with partner insurers.
Supports junior team members with guidance on claim intake, documentation, and claim process questions.