Senior Fraud Operations Analyst

Questrade Financial Group•Toronto, ON

35d•$70,000 - $85,000•Hybrid

About The Position

The Senior Fraud Operations Analyst oversees the daily operations and structural components of the Fraud Operations Department, as well outlines key fraud risks, gaps and provides recommendations to drive operational and program enhancements and efficiencies, while working closely with internal, external partners and clients when conducting fraud investigations. Reporting to the Senior Manager, Fraud Operations, the Senior Fraud Operations Analyst is crucial in supporting the successful execution of Questbank’s fraud mitigation strategy, ensuring the balance between loss reduction, regulatory compliance, and a positive customer experience. This role focuses on supporting the operational foundation of the Fraud team by mitigating fraud through actioning alerts and fraud cases. The Analyst's attention to detail and ability to facilitate operational readiness are essential to preserving the trust and confidence of all stakeholders in the Questbank’s commitment to proactively securing the enterprise against fraud.

Requirements

Hold a Bachelor's degree in Finance, Business Administration, Data Analytics, or a related field
Have 3+ years of experience in fraud operations, financial crime investigation, or a highly analytical risk role within the financial services industry
Have strong communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels, both internal and external to the organization
Are self-motivated, energetic, results-oriented and committed to adding value to the organization
Have a solid understanding of Google Suite and their functionality
Have strong analytical skills relating to a wide variety of banking and investment products and services, with the ability to interpret complex data and identify patterns and trends
Have strong understanding of fraud schemes, techniques, and emerging trends across various financial products and services
Have solid knowledge of the regulatory requirements related to fraud prevention and reporting, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
Are proficient in utilizing fraud detection tools, data analytics, and risk management technologies
Have exceptional problem-solving and decision-making abilities, with a keen attention to detail
Have strong time management and organizational skills with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high quality of work
Have excellent verbal and written communication skills
Understand industry Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)

Nice To Haves

Hold professional certifications related to fraud prevention and investigation, such as Certified Fraud Examiner (CFE)
Have solid knowledge of fraud and privacy legislation in multiple provinces
Are Bilingual (English and French)

Responsibilities

Analyzing each case / alert and investigating, as required, through contacting the client to obtain details and reviewing client information while ensuring departmental SLAs, policies and procedures are met.
Assisting in the ongoing monitoring and analysis of fraud data, identifying emerging patterns, trends, and specific fraud schemes impacting the bank's products.
Ensuring the accuracy, completeness, and consistency of fraud case data within tracking systems to support thorough analysis and management reporting.
Participating in the drafting, updating, and organization of critical operational documentation, including fraud procedures, playbooks, process maps, and internal control narratives, ensuring alignment with approved strategies.
Assisting in the preparation of training and awareness materials for the Fraud team and business partners.
Supporting training of new Fraud Operations Analysts.
Gathering and organizing documentation and evidence required for internal audits, compliance reviews, and regulatory submissions related to fraud controls.
Coordinating operational inquiries and information exchange with external partners, such as Interac, VISA, and MasterCard, as directed by the Senior Manager.
Supporting the fraud management projects, executing assigned tasks related to the operational testing and implementation of new tools, systems, or process improvements, as needed.