Senior Fraud Analyst II (1st and 2nd Shift)

Bank of America • Newark, NJ

6d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements

• Strong analytical and organizational skills
• Demonstrated ability to solve complex problems by reviewing related information
• Ability to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed
• Customer centric approach
• Demonstrates a strong sense of urgency
• Able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience
• Comfortable taking inbound or making outbound calls to clients in a high production focused environment
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Good time management skills
• Flexible to work weekends and/or extended hours as needed
• Analytical Thinking
• Client Experience Branding
• Customer and Client Focus
• Due Diligence
• Research
• Attention to Detail
• Data Collection and Entry
• Policies, Procedures, and Guidelines
• Referral Management
• Written Communications
• Adaptability
• Business Intelligence
• Investigation Management
• Issue Management
• Relationship Building

Nice To Haves

• Prior experience in Retail Fraud Servicing, Claims or Fraud Detection
• Experience working in an environment where both individual and team goals are met or exceeded routinely

Responsibilities

• Reviewing complex products for the prevention and detection of possible fraud.
• Researching and analyzing account activity to assess levels of risk and fraud.
• Completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.
• Servicing banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity.
• Making decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems.
• Assessing the level of risk and making decisions which directly affect the customer experience and risk to the bank.
• Reviewing and analyzing accounts and relationships that may require differentiated treatment or specialized resolution.
• Complying with industry regulations, bank procedures, integrity levels of the department's system, and financial controls.
• Recording data captured during client interactions accurately.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED