Senior Forward Deployed Engineer

Mintlify•San Francisco, CA

2d•$250,000 - $315,000•Remote

About The Position

The Enterprise Solutions team is new and this is a founding seat. We operate as a mini-startup inside each large enterprise deployment with full ownership and direct contact with the customer. You'll define how Mintlify builds enterprise-ready products and prove out the motion for serving the largest organizations in the world, with a direct and measurable line from your work to revenue.

Requirements

5+ years of software engineering experience with real production ownership (you've been paged, you've done the postmortem), focused on backend work
Direct customer-facing experience: you've sat across from a customer, explained a technical limitation, and kept their trust
Comfort with enterprise deployment realities: cloud infrastructure, networking, SSO, compliance-conscious environments
Strong written and verbal communication: you can brief an executive and pair with their platform team in the same afternoon

Nice To Haves

Previous founding experience.
Experience in an FDE, solutions architecture, or professional services motion.

Responsibilities

Serving as the dedicated technical owner for one or more of our largest enterprise customers after the contract has been signed
Shipping code, reliable software, and systems that carry production traffic from day one
Pioneering the patterns for deploying Mintlify inside organizations with 100,000+ employees
Scoping ambiguous customer asks into shippable plans, and saying no when the ask would fork the product
Designing and deliver self-hosted and VPC deployments, SSO (SAML/OIDC), and least-privilege access architectures
Building enterprise-specific integrations with customer systems as they exist today, finding the least invasive path rather than demanding a rebuild
Debugging production issues across the full stack and own them to resolution
Productizing the patterns you see across deployments: self-hosting packages, runbooks, integration templates
Feeding field knowledge back into the core product so we never solve the same problem twice