Senior Forward Deployed Engineer

BMC Software

2d • $132,975 - $221,625 • Remote

About The Position

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.
At BMC, we don’t do ordinary. Across BMC, our AI teams are building the next generation of agentic AI, capabilities that help enterprises run their most critical systems faster, more resiliently, and with confidence. Our agentic AI empowers autonomous agents to detect, diagnose, and help resolve complex problems with speed, accountability, and human oversight.
We’re not hiring for roles; we’re hiring for impact. You’ll solve hard problems, build smart solutions, and work with people who challenge and champion you, and see your work make a difference for customers running mission-critical systems.
You work directly with customers to develop, customize, and deploy BMC’s agentic AI in real operational environments. Combining hands-on software engineering with domain understanding and close collaboration with end users, you turn product capabilities into working, valued solutions and feed field learning back into the product.

Requirements

• Typically, 5–9 years of relevant experience
• Bachelor’s or Master’s in Computer Science, Engineering, or related field (or equivalent experience).
• Python and software-engineering fundamentals; LLM/RAG/agents/prompt engineering literacy (depth scales with level).
• Enterprise systems/API integration; cloud platforms (AWS, Azure, GCP).
• Containers/orchestration (Docker, Kubernetes, OpenShift) and CI/CD as level requires.
• Excellent verbal and written communication; customer comfort scales with level.
• Rapid prototyping and ownership; willingness to travel as needed.
• End-to-end customer delivery ownership for AI or complex enterprise software.
• Operates with incomplete requirements and still drives outcomes.
• Executive-ready communication without losing technical accuracy.

Nice To Haves

• Customer, on-prem, or air-gapped deployments.
• Presales, solutions-engineering, or professional-services experience.
• Domain exposure relevant to the hiring team; Agile/Atlassian.

Responsibilities

• Deploy, configure, and customize BMC’s agentic AI in customer environments (on-prem, hyperscaler, or OpenShift), ensuring value from Day 1.
• Take ownership of features and integrations end-to-end, even when requirements are incomplete or evolving.
• Build integrations with customer systems and cloud platforms (AWS, Azure, GCP).
• Support proofs-of-concept and pilots end-to-end; resolve technical and business blockers; keep stakeholders informed.
• Work directly with customers across regions/time zones, with travel as required.
• Act as a trusted technical advisor on agentic-AI adoption with human-in-the-loop, governed approaches.
• Bring field learnings back to product and engineering based on real usage.
• Contribute pragmatic engineering standards — CI/CD, automated testing, and DevOps practices.
• Lead technically ambiguous customer engagements where success criteria evolve.
• Make tradeoffs among customization, product fit, security/governance, and time-to-value.
• Mentor peers on customer engineering practices and communication.
• Influence product/engineering priorities with structured field evidence.

Benefits

• The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
• The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior