Senior Fleet Manager
About The Position
This is an in-office position located in Grand Rapids, MI. Starting salary between $90,000.00 - $95,000.00 annually. Our Fleet Managers oversee towing operations on a twenty-four (24) basis to ensure prompt, efficient and courteous towing, recovery and emergency roadside service to all customers, clients, AAA and affiliated Club members. As a Fleet Manager, you will also lead a team of Fleet Supervisors, Dispatchers and Drivers to ensure timely completion of daily tasks. In this role, you will also have the opportunity to: Increase revenue by servicing existing clients and expand base of commercial towing accounts Analyze and resolve member complaints concerning driver performance Investigate and mediate damage claims Monitor equipment repair or replacement, including the ordering of supplies and verifying payment for all supplies Monitor incentive bonus programs, including compiling data and preparing reports on program performance Update maintenance files, as regulations and rules change, to ensure compliance with Local, State & Federal requirements Interview and hire new employees to join the Fleet team for assigned locations.
Requirements
- High School Diploma or equivalent (GED)
- Automotive industry and/or emergency roadside service background
- Knowledge of towing procedures, vehicle and equipment maintenance
- Supervisory ability to include: scheduling, staffing, budgeting, decision making, analysis and problem solving, evaluating employee work performance
- Ability to interpret contract and bid documents, in addition to contract negotiation skills
- Valid state driver’s license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time
- Must successfully pass DOT physical / certification process
Nice To Haves
- College level coursework in Business Administration or a related field
- Prior Management experience
- Experience with operating towing equipment
Responsibilities
- Oversee towing operations on a twenty-four (24) basis to ensure prompt, efficient and courteous towing, recovery and emergency roadside service to all customers, clients, AAA and affiliated Club members.
- Lead a team of Fleet Supervisors, Dispatchers and Drivers to ensure timely completion of daily tasks.
- Increase revenue by servicing existing clients and expand base of commercial towing accounts.
- Analyze and resolve member complaints concerning driver performance.
- Investigate and mediate damage claims.
- Monitor equipment repair or replacement, including the ordering of supplies and verifying payment for all supplies.
- Monitor incentive bonus programs, including compiling data and preparing reports on program performance.
- Update maintenance files, as regulations and rules change, to ensure compliance with Local, State & Federal requirements.
- Interview and hire new employees to join the Fleet team for assigned locations.
Benefits
- Fully paid training
- Medical, dental and vision benefits
- 401k with employer match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
- Paid volunteer day annually
- Tuition assistance program
- Professional certification reimbursement program
- Other professional development opportunities
- AAA Membership Discounts, perks, rewards and much more
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
