The Senior Firewall Administrator manages and maintains the organization’s Palo Alto-based firewall infrastructure, including deployment, configuration, support, performance, security, and availability. The role covers Palo Alto firewall devices and cloud firewall configurations, as well as PAN-OS, VPN, Prisma Access, and GlobalProtect platforms and services, with lifecycle support through end-of-support timelines. The position is part of IT infrastructure support services spanning help desk, end-user support, and server, platform, and network infrastructure support and engineering. Services include technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and escalation management across support tiers. The administrator diagnoses complex firewall connectivity, performance, and security issues; applies patches, updates, and security configurations; maintains documentation; and works with other IT teams to integrate firewall solutions and support network security needs. The role also provides guidance and mentorship to junior network and firewall administrators and other IT staff.
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Job Type
Full-time
Career Level
Senior