Senior Financial Service Rep

Langley Federal Credit Union•Virginia Beach, VA

16h•Onsite

About The Position

Langley Federal Credit Union is seeking a Full-Time Senior Financial Service Representative to work on-site at their Town Center Branch in Virginia Beach, VA. This role involves providing excellent service to members and potential members, both in person and over the phone. The Senior Financial Service Representative will use consultative selling to offer financial products and services that meet member needs, educate members on Langley's offerings to improve their financial well-being, and identify opportunities to increase member engagement. The position also involves assuming operational responsibility for the branch when leadership is absent, mentoring and training staff, and assisting with escalated member situations. The role requires processing new accounts, IRAs, consumer loans, and various member transactions, as well as assisting with online and telephone banking services. Maintaining accurate records using CRM and Document Management systems, referring members to internal business partners, fostering teamwork, and acting as a deterrent against fraud are also key aspects of the job. The Senior Financial Service Representative must comply with all Credit Union policies and regulatory requirements and may be required to work at other branch locations as needed.

Requirements

A bachelor’s degree in business management, finance, or a related field, four years of experience in a financial institution, sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
One year of financial institution experience is required.
Employees in this position are required to obtain and maintain a valid Notary Public commission within six (6) months of their hire date as a condition of continued employment.

Nice To Haves

Three years of financial institution experience are preferred.

Responsibilities

Assumes operational responsibility for their assigned branch, including opening and closing procedures, when another member of leadership is not present.
Serves as a mentor and role model for all staff, providing on-site training.
Provides security overrides to other staff, ensuring adequate control of transactions.
Assists other staff with escalated member situations.
Uses consultative selling to offer financial products and services that meet or exceed members’ needs through outbound calling, relationship building, or in-person conversations.
Answers Contact Center calls as needed after cross-training.
Processes new accounts, additional share types, and IRAs according to policy to ensure compliance with BSA and US Patriot Act laws.
Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
Works on the teller line to assist as needed after cross-training.
Assists members with all account and loan-related service needs, including offering financial advice to improve their financial well-being.
Assists with Online and Telephone banking, including enrollment, general education, troubleshooting, and resetting passwords or security questions.
Records every member interaction and follow up using the Customer Relationship Management (CRM) and Document Management System tools.
Educates members on Langley products and services, making referrals to internal business partners.
Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.
Supports the day-to-day operations and efficiencies of the branch.
Complies with all Credit Union policies and regulatory requirements.
Works at other branch locations as needed.

Benefits

Affordable medical, dental, and vision plans
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.