About The Position

The L09 Quality Assurance Senior Analyst performs advanced quality assurance reviews of Financial Crime Investigations (FCI) conducted by the FCI teams, with a primary focus on complex, high-risk, and sophisticated financial crime cases. In this role, the Senior Analyst conducts a comprehensive review of investigative files, including transaction activity, customer information, investigative analysis, and supporting documentation, to assess whether investigative procedures were appropriately executed and conclusions are supported by sufficient evidence. The analyst evaluates the investigator's analysis of suspicious activity, including whether investigative findings reasonably support the determination of reasonable grounds to suspect (RGS) and whether regulatory reporting decisions – including the filing of STRs to FINTRAC have been appropriately made. Where STRs have been filed, the Senior Analyst reviews the investigative narrative and supporting documentation to ensure the reporting is clear, well-supported, and sufficiently detailed such that an independent third party could reasonably understand the investigative rationale and arrive at the same conclusions. Given the complexity and regulatory sensitivity of the cases reviewed, the Senior Analyst plays a critical role in ensuring that investigative outcomes are defensible, analytically sound, and aligned with TD standards and applicable regulatory requirements. The role also serves as a subject matter expert (SME) resource within the QA function, supporting consistency in investigative quality standards and providing insight on complex investigative matters where enhanced analytical judgment is required.

Requirements

  • Minimum 5 years' experience in AML and/or Financial Crime Investigations within a Financial Institution.
  • Strong understanding of Suspicious Transaction Report (STR) regulatory requirements and Reasonable Grounds to Suspect (RGS) thresholds, including experience assessing investigative conclusions and regulatory reporting decisions.
  • Experience in Quality Assurance, Quality Control, or second-line review functions within Financial Crime Investigations.
  • Demonstrated ability to analyze complex financial crime investigations, assess investigative reasoning, and evaluate the sufficiency of supporting evidence.
  • Proven ability to work effectively with multiple stakeholders across investigations, compliance, and control functions.
  • Ability to deliver clear, concise, and constructive feedback to investigators and business partners to support improvement in investigative quality.
  • Strong written and verbal communication skills, with the ability to clearly articulate findings, observations, and recommendations to stakeholders at various levels of the organization.
  • Strong knowledge of quality assurance testing standards, internal controls, regulatory requirements, and financial crime risk management frameworks.
  • Knowledge of the risk management environment, applicable financial crime regulations, and internal policies and procedures relevant to investigative quality reviews.
  • Understanding of current and emerging financial crime trends, typologies, and regulatory developments.
  • Proficiency in using analytical tools, data analysis techniques, and reporting methodologies to support investigative quality assessments.
  • Demonstrated ability to collect, organize, analyze, and interpret complex or technical information, and translate findings into meaningful insights and recommendations.
  • Strong proficiency with computer applications and reporting tools (e.g., MS Office and related systems) used to support QA activities.
  • Ability to exercise sound professional judgment when evaluating investigative conclusions and regulatory reporting decisions.
  • Ability to provide guidance and support to junior analysts and contribute to the development of investigative and QA best practices.
  • Strong written and verbal communication skills, with the ability to present findings clearly and effectively to stakeholders.
  • Ability to collaborate effectively with cross-functional partners while also working independently in a fast-paced and deadline-driven environment.
  • Strong organizational skills with the ability to prioritize multiple reviews and deliver quality work within established timelines.
  • Demonstrated ability to handle confidential and sensitive information with discretion and professionalism.

Nice To Haves

  • Professional certifications such as CAMS, CFCS, or equivalent financial crime certifications

Responsibilities

  • Conduct advanced quality assurance reviews of investigations completed by Financial Crime Investigators, including investigation that resulted in no STR filings as well as investigations resulting in STR submissions and other risk mitigation activities (e.g., customer exit recommendations, etc.).
  • Review investigation files, including transactional activity, customer profiles, investigative analysis, and supporting documentation, to assess whether investigative procedures were appropriately executed and conclusions are supported by sufficient evidence.
  • Evaluate whether the investigator’s determination of suspicious activity appropriately meets the reasonable grounds to suspect (RGS) threshold and whether regulatory reporting decisions, including Suspicious Transaction Reports (STRs) submitted to FINTRAC, are appropriate and defensible.
  • Ensure investigative documentation and regulatory reporting narratives are clear, concise, and sufficiently detailed, such that an independent third party could reasonably understand the investigative rationale and reach the same conclusion.
  • Identify and analyze key drivers of quality issues observed during QA reviews and provide structured, value-added feedback to investigators and investigative teams to support continuous improvement.
  • Escalate potential regulatory breaches, control weaknesses, or investigative deficiencies identified during QA reviews in accordance with established escalation protocols.
  • Provide subject matter insight on complex investigations, supporting consistency in investigative quality and regulatory reporting practices across Financial Crime teams.
  • Manage and prioritize assigned quality assurance engagements to deliver timely, high-quality reviews of complex financial crime investigations in accordance with established QA standards and timelines.
  • Apply strong analytical judgment to assess investigative quality, and regulatory reporting decisions, ensuring outcomes are well-supported and aligned with internal policies and regulatory expectations.
  • Identify systemic issues, emerging risks, or process weaknesses observed through QA reviews and contribute insights to support enhancements to investigative practices, procedures, and internal controls.
  • Contribute to the analysis, due diligence, and implementation of process improvements and efficiency initiatives within the QA function.
  • Maintain strong knowledge of financial crime regulatory frameworks, internal policies, procedures, and investigative methodologies, ensuring QA reviews reflect evolving regulatory expectations and industry best practices.
  • Partner with control functions and key stakeholders to stay informed of regulatory developments, emerging financial crime risks, and internal policy changes, and incorporate this knowledge into QA assessments.
  • Ensure QA findings, observations, and recommendations are clearly documented and communicated, supporting transparency, consistency, and defensibility of QA outcomes.
  • Support a culture of effective risk management and strong internal controls, ensuring QA activities align with the organization’s risk appetite and financial crime risk management objectives.
  • Actively contribute to a collaborative and high-performing team environment by fostering open communication, professionalism, and a strong commitment to investigative quality.
  • Provide subject matter expertise in financial crime investigations and quality assurance practices, supporting knowledge sharing and guidance within the QA team and broader Financial Crime Investigations function.
  • Support the development of team capability and investigative quality through mentorship, coaching, and the sharing of best practices and lessons learned from QA reviews.
  • Maintain current knowledge of emerging financial crime typologies, regulatory expectations, investigative techniques, and industry developments, and incorporate these insights into QA assessments and team discussions.
  • Participate in training, knowledge transfer, and development initiatives to strengthen investigative and QA capabilities within the team and business unit.
  • Build and maintain productive working relationships with internal stakeholders, investigators, and control partners to support effective communication of QA findings and continuous improvement in investigative practices.
  • Communicate QA insights, observations, and emerging themes to relevant stakeholders to support transparency and alignment across Financial Crime teams.
  • Act as a professional ambassador for the FCRM QA function, representing the team with credibility, professionalism, and a strong commitment to regulatory compliance and investigative excellence.
  • Work independently as a subject matter expert in financial crime investigations and quality assurance, applying strong analytical judgment and knowledge of applicable regulatory requirements and internal policies.
  • Perform end-to-end quality assurance reviews of complex and high-risk investigations, exercising independent judgment when assessing investigative conclusions and regulatory reporting decisions.
  • Execute complex or non-standard QA engagements, including reviews involving sophisticated financial crime typologies, regulatory sensitivities, or heightened reputational risk.
  • Undertake and support projects and initiatives within the QA function, including initiatives aimed at enhancing investigative quality, strengthening QA methodologies, and improving operational efficiency.
  • Perform advanced analysis of investigative findings and QA results to identify emerging trends, control weaknesses, and opportunities to enhance investigative practices.
  • Provide guidance and coaching to peers and investigative teams on investigative quality expectations, regulatory standards, and best practices.
  • Collaborate with cross-functional stakeholders, including investigations teams, compliance partners, and control functions, to support consistent application of financial crime risk management standards.

Benefits

  • base salary
  • variable compensation
  • health and well-being benefits
  • savings and retirement programs
  • paid time off
  • banking benefits and discounts
  • career development
  • reward and recognition programs
  • training programs
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