Senior Financial Counselor

OhioHealth

6d • Onsite

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:
Responsible for assisting the with customer issues involving face-to-face interaction with patients and/or their families regarding point-of-service collections, financial assistance programs, Medicaid eligibility and qualifications. This position is in a clinic setting and the lead for all face-to-face patient direct inquiries/concerns regarding account balances, financial assistance, insurance information, payment arrangements and any other non-clinical related questions.

Requirements

• High School or GED (Required)
• Typing skills of 30 wpm essential.
• Demonstrated PC software application knowledge.
• Demonstrated ability to access and use multiple data systems including billing, registration and scheduling system.
• Extensive knowledge of insurance; hospital charges; patient accounting principles and financial evaluation techniques.
• Excellent speaking and writing skills.
• Excellent interpersonal/communication and organization skills.
• Minimum two to three years directly related Experience in a hospital or ambulatory setting.

Responsibilities

• Receive customer issues and escalation from Financial Counselors, OhioHealth Customer Service , Administration, Risk Management, Revenue Cycle Management, Legal Offices, and any other designated area within OhioHealth and resolves in a timely manner. Performs all research and follow up with the requesting party. Contact s the customer when needed by telephone or letter. Ensure OhioHealth's charity policy and procedures are followed and appropriately offered to all patients, regardless of their ability to pay. Maintain the integrity of all patients requesting assistance.
• Perform follow up and training on identified issues/concerns with department associates.
• Support department supervisors providing coverage, as needed, at any/all central Ohio facilities and regional facilities.
• Works directly with outside eligibility vendor and is responsible to quality review their work.
• Visit face to face with patients for collection opportunities of Medicare deductible and inpatient commercial copays, which directly affects the overall financial results of OhioHealth.
• Work department reports as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED