Senior Finance Analyst - GTM Finance

Sophos

4d • $87,000 - $145,000 • Remote

About The Position

We are looking for a strategic and results-driven Senior Finance Analyst to support the Global Customer Experience Leadership Team. This role serves as the primary finance business partner, driving financial performance, retention economics, and operational excellence across our global customer base. The ideal candidate brings a strong SaaS background, exceptional analytical capability, and the ability to connect data-driven insights to business strategy. You will play a pivotal role in shaping investment decisions, improving renewal and retention outcomes, and influencing how we grow and serve our customers.

Requirements

• Bachelor’s degree in finance, Accounting, or a related field.
• Have a minimum 3 years of hands-on experience in SaaS Finance, including experience in budgeting, forecasting, and reporting.
• Strong understanding of SaaS metrics, renewal rates, retention analysis & forecasting, and margin analysis.
• Demonstrated ability to collaborate across business units to achieve results and create organizational alignment. Experience working with customer success or sales organizations is a plus.
• Proven ability to partner with executive leadership to drive business strategy and financial performance.
• Excellent verbal and written communication skills, coupled with the ability to synthesize detailed information into succinct and actionable recommendations in presentations for our senior executives
• Excellent analytical skills, able to develop and enhance complex financial modelling and planning.
• Self-motivated, deliverable-focused, strong work ethic, enthusiastic and ambitious attitude, able to prioritize and resolve an array of issues simultaneously

Nice To Haves

• MBA or advanced degree preferred.
• Advanced financial modelling skill is a plus.
• Experience with MSF PowerBI or Business Intelligence tools.
• Knowledge of financial reporting standards (e.g., GAAP, IFRS).
• Experience with financial planning and analysis tools (e.g., Anaplan, SAP, Oracle, Netsuite, Adaptive Planning).

Responsibilities

• Strategic Business Partnership: Partner directly with the Global Customer Experience leaders to drive financial accountability, investment prioritization, and operational execution aligned with company objectives.
• Planning & Forecasting: Lead financial planning for the Customer Success and Renewals organization, including headcount, opex, and key performance metrics (ACV/ARR, GRR/NRR, retention).
• Performance Management: Own the monthly close, forecast, and annual budget processes, providing visibility into renewal bookings, revenue retention, and spend efficiency.
• Insight & Analytics: Conduct deep-dive analyses on retention performance, renewal opportunity sizing, and customer lifetime value to drive strategic decision-making.
• KPI Development: Partner with Sales Operations, BI, and Data Analytics to define and track KPIs that measure customer experience productivity, renewal velocity, and customer health.
• Operational Excellence: Identify process improvement opportunities to streamline forecasting, enhance accuracy, and optimize resource deployment.
• Executive Reporting: Deliver concise and impactful insights to the CCO and Finance leadership through board-quality reporting and business reviews.
• Cross-Functional Influence: Collaborate with GTM Finance peers and CS Ops to ensure alignment between bookings, renewals, and revenue growth objectives.
• Cross-Functional Influence: Collaborate with GTM Finance peers and CS Ops to ensure alignment between bookings, renewals, and revenue growth objectives.

Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees.
• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees