Senior Field Support Supervisor

KLA•Boise, ID

9d•Onsite

About The Position

KLA is seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results. This role involves leading installation, maintenance, and upgrade activities for KLA systems at customer sites, assuring the training and certification of a team of engineers, and developing and driving a positive, collaborative work environment. The position requires modeling KLA business processes and acting as a positive leader who develops their team. The supervisor will coordinate rapid response to critical issues and customer escalations, drive escalations with a customer-focused approach, and ensure operational excellence through strong systems, documentation, and execution discipline. Building and maintaining strong internal and external relationships, managing costs through effective resource deployment and install case oversight, and presenting business updates and performance insights to senior leadership are key aspects of the role. The Senior Field Support Supervisor will also represent Customer Operations in Product Life Cycle teams, partner cross-functionally with engineering, customers, and leadership, and be responsible for hiring, coaching, and developing a high-performing field support team.

Requirements

3–5 years in a lead or supervisory role
3–5 years supporting semiconductor capital equipment
BS/AA degree or equivalent experience
Strong project management and organizational skills
Clear communication and confident presentation abilities
Customer-first mindset with strong interpersonal skills

Responsibilities

Lead installation, maintenance, and upgrade activities for KLA systems at customer sites
Assure training and certification of a team of engineers
Develop and drive a positive, collaborative work environment
Learn/ Model KLA business processes
Be a positive leader that develops team
Coordinate rapid response to critical issues and customer escalations
Drive escalations and assure customer focused approach
Drive operational excellence through strong systems, documentation, and execution discipline
Develop and maintain strong internal and external relationships
Manage cost through effective resource deployment and install case oversight
Present business updates and performance insights to senior leadership
Represent Customer Operations in Product Life Cycle teams
Partner cross-functionally with engineering, customers, and leadership
Hire, coach, and develop a high-performing field support team