Senior Field Specialist (Eastern NJ & PA) - JJMT Vision

Johnson & Johnson•Milpitas, CA

3d•Onsite

About The Position

J&J MedTech Vision is recruiting for a Sr. Field Specialist. This position is a field-based position covering Eastern New Jersey and Eastern Pennsylvania.

Requirements

Associates Degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience.
At least 4 years experience working with providing technical service for medical device equipment.

Nice To Haves

Analytical Reasoning
Communication
Continuous Improvement
Customer Service
Customer Support
Customer Support Operations
Customer Support Trends
Data Gathering and Analysis
Incident Management
Problem Solving
Project Management Office (PMO)
SAP Field Service Management
Service Request Management
Teamwork
Technical Credibility
Troubleshooting

Responsibilities

Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
Functions as a primary resource for stakeholders.
Provides frequent status updates and documented service reports to stakeholders.
Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and performs other additional duties or projects as assigned.
Ensures that installation, maintenance, and other work n Necessary is completed on time.
Identifies problems and recommends resolutions on existing products and procedures.
Analyze service data, to schedule proactive and reactive service.
Work closely with colleagues for knowledge and skills transfer.
Ability to operate and maintain a corporate vehicle.
Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
Ability to acclimate to modified schedules
Assists in the development of equipment maintenance and performs other additional duties or projects as assigned.
Documents and reports on field service activities as well as incorporates and promotes process improvements.
Conducts new product evaluations.
Participates in the generation of technical bulletins and basic operations and service procedures.
Technical proficiency on one or more product line modalities

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year