(sr) Field Service Technician (Moncton)

Konica Minolta Business Solutions, U.S.A., Inc.•Moncton, NB

10d•Onsite

About The Position

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you! Konica Minolta Business Solutions, with over 150 years of history, partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market for eighteen consecutive years, and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. The company celebrates 20 years of excellence, innovation, and impact in production print and with its bizhub brand.

Requirements

Demonstrated experience in servicing and repairing production print machinery.
Proficient in mechanical and electrical troubleshooting within a production print environment.
Familiarity with a variety of production print technologies and systems.
Exceptional communication skills and a strong customer service orientation.
Ability to work independently and adapt to diverse client environments
Install and troubleshooting of basic printing and scanning solutions.
Microsoft OS peer to peer and client side of server environments
Familiar with printing from common business apps
Basic understanding of solutions portfolio
Excellent working knowledge and certification of production systems
Working knowledge of calibration, and RIP configurations
Excellent verbal and written and interpersonal communication skills
Mentoring and Instruction: 10% - based on technical expertise
Pre/Post Consulting Ability: Moderate
Working directions: Requires limited assistance for more difficult problems
Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
Travelling within Canada. Candidate must provide & maintain valid travel documents at own expense
Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
Standby and afterhours work may be required
Training may require afterhours travel and stay overs including weekends

Responsibilities

Perform on-site maintenance and repairs for production print equipment.
Diagnose and resolve technical issues promptly to minimize production downtime.
Conduct regular inspections and implement preventive maintenance procedures.
Install, configure, and calibrate production print machinery for optimal performance.
Collaborate closely with clients, delivering outstanding customer service and support.
On-site service of MFPs
Maintain parts and call management as well as accurate records to achieve KPI targets
Responsible to learn new technologies, maintain accurate records and assist other team members as required
Lead referrals, assists with customer assessments and solution design (10%)
Break-fix and customer support (90%)
Seeks opportunities to improve territory parts budget and inventory control
Perform other relevant duties as assigned by management