Senior Field Service Technician

Chart Industries • Buffalo, NY

6d

About The Position

Chart is seeking a Senior Field Service Technician to provide technical support for repairs and installations of Howden equipment at customer sites. The technician helps ensure work meets applicable standards and maintains equipment integrity, while following safe work practices and reporting safety incidents and near misses promptly. The role also supports customer responsiveness through sales calls, technical walkdowns, and customer-focused solutions; completes service, customer-call, expense, and time reports; and suggests process improvements.

The position involves maintaining proficiency with vibration analysis and laser alignment equipment for balancing and testing, sharing useful customer and technical information with internal teams and sales representatives, identifying sales leads, and gathering installed-base information for the CRM system. The technician develops close customer relationships, contributes to aftermarket opportunities, and may support in-house manufacturing during peak periods. Travel is up to 80%, primarily in North America, with possible international travel.

Requirements

• At least 5 years of relevant technical experience, such as millwright work, maintenance, engineering, or field service.
• Solid understanding of product and service offerings and the customer base.
• Ability to build and maintain strong relationships with customers, employees, and Sales Reps.
• High moral and ethical standards and evident integrity.
• Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
• Comfort navigating the internet and working effectively in a virtual environment.
• Strong interpersonal skills, including active listening and clear, concise oral and written communication; proven collaboration skills.
• Strong analytical skills.
• Experience servicing highly engineered equipment and products.
• Experience specifying replacement parts for highly engineered equipment and products.
• Ability to troubleshoot vibration, system, and aerodynamic equipment problems.
• Willingness to travel up to 80%, mostly in North America, with possible international travel.

Nice To Haves

• Some technical schooling or coursework toward a degree in a technical area.
• Background demonstrating positions of increasing responsibility and leadership.
• Experience in industrial sales or technical selling.

Responsibilities

• Provide technical support during equipment repairs and installations at customer sites, ensuring standards are met and equipment integrity is maintained.
• Follow safe work practices, report safety incidents and near misses promptly, and support the goal of zero lost-time incidents.
• Support customer responsiveness by making sales calls, performing technical walkdowns, and providing solutions that distinguish Howden North America’s proposals and capabilities.
• Complete Service Reports, Customer Call Reports, Expense Reports, and Time Sheets promptly to support customer follow-up and accurate invoicing.
• Suggest process and procedure improvements to improve customer response time and data accuracy.
• Comply with department guidelines and procedures.
• Maintain proficiency with vibration analysis and laser alignment equipment for balancing, testing, and related work.
• Share meaningful information, knowledge, and tools with the organization, the Aftermarket group, Howden teams, and Sales Reps as appropriate.
• Generate sales leads for customers who could benefit from additional support, services, or products.
• Gather site and installed-base information, update the CRM system, and provide Sales with information about additional opportunities.
• Maintain customer relationships to understand the competitive marketplace and suggest programs for improved or additional services and products.
• Support in-house manufacturing when needed during peak periods.
• Troubleshoot vibration, system, and aerodynamic problems in equipment.

Benefits

• Medical, dental, and vision insurance.
• Employer contributions to a Health Savings Account (HSA).
• Health Care and Dependent Care Flexible Spending Accounts (FSA).
• Company-paid short-term and long-term disability coverage.
• Basic life insurance, with the option to purchase supplemental coverage for the employee, spouse, and dependent children.
• Up to two weeks of paid family leave.
• 401(k) retirement savings plan with a company match.
• Competitive compensation.
• Development programs designed to grow future leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed