Senior Field Service Technician Houston, TX (Deer Park)

BearCom•Deer Park, TX

1d•Onsite

About The Position

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, boasting over 40 years of industry experience and strategic partnerships with leading brands like Motorola, JVC Kenwood, and Avigilon. With more than 75 branches across North America, BearCom is committed to investing in its team members, providing extensive on-the-job training for installation and technical staff. As a Senior Field Service Technician, you will be instrumental in the installation and ongoing support of complex wireless communications systems, catering to both public safety and enterprise clients. This role is central to the service locations, with technicians' expertise being crucial for delivering top-tier service and innovative solutions. The ideal candidate will demonstrate exceptional customer service skills and the technical prowess to devise creative solutions that consistently meet and surpass challenging customer requirements.

Requirements

5+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and /or communication field
Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems
Ability to interpret schematics, blueprints, and diagrams
Knowledge of battery backup systems, base stations, repeaters, multi-couplers and duplexers, basic TCP/IP principles and NIC programming
Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDR’s, FDR’s, and multi-meters
Proficiency with MS Office Suite, such as Microsoft Word and Excel
Must Have Valid Driver’s License
Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process
Associate degree in Electronics Technology or equivalent
R56 Certified Installer
Motorola Astro 4x-7x training providing support for various system operations
Certification in various Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc.)
Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max, etc.)
Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level

Nice To Haves

Professional Electronics Background
Experience in Diagnosing, Repairing, Programming, and Installing RF Equipment
Possesses Complex Understanding of Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency Bands
Familiar With RF Design and Engineering
IP Networking Experience
Proficient Operating Test Equipment (Communications Service Monitors, Wattmeters, TDRs, FDRs, Multimeters)
Proficient in MS Office Suite (Outlook, Word, Excel)
Security Clearance a plus

Responsibilities

Create High-Level Programming Codeplugs (e.g. P25, Linked CAP+, CAP MAX, Repeaters)
Install and Service Complex Wireless Communications Systems (e.g. UHF/VHF and 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment)
Provide System Recommendations and Designs That Meet Customer Requirements