Senior Field Service Technician

Pregis•Sacramento, CA

8d•$80,000 - $85,000•Remote

About The Position

Pregis is seeking a Senior Field Service Technician for the Greater San Francisco or Greater Sacramento area. This role is responsible for the installation, repair, maintenance, and management of Sharp and Pregis Packaging Systems/Equipment, with a focus on Pregis’ automation equipment. The technician will also assist customers with equipment needs and communicate technical and non-technical information to both external customers and internal stakeholders (Sales, Engineering, and Service). This is a fully remote position requiring daily local travel Monday to Friday to customer sites, with overtime as required.

Requirements

Associate degree with a strong mechanical-electrical background (Preferred)
5+ years of experience in field service, assembler, or factory service engineering roles; or hands-on work experience in field service or related technical environments.
Electro-mechanical skills and ability to read blueprints/manuals/electrical schematics
Strong electrical troubleshooting, calibration, and maintenance skills.
Preferable experience with HMIs, PLCs and vision systems
Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels
Ability to work successfully with little to no direct supervision
Effective time management and cost control skills
A clean driving record is required (company car is provided)
Availability to travel daily Monday to Friday within assigned territory
Ability to occasionally lift or move up to 50 lbs
Familiarity with Microsoft Office applications.
Walking extended distances
Standing for extended times up to 75% of the day

Responsibilities

Ensures high-quality service by minimizing errors, preventing equipment damage, and reducing customer callbacks and dissatisfaction.
Performs inspections and advises customers on methods to minimize downtime and operational interruptions.
Coordinates complex equipment installations and ensures proper system functionality through customer follow-up.
Serves as technical expert on assigned products, resolving complex issues and maintaining deep knowledge of functions and applications.
Trains, mentors, and supports customers and field service staff in advanced troubleshooting and problem-solving.
Analyzes equipment performance and executes debugging and correction of operating procedures.
Supports field testing of new products, updates, and change orders, including performance analysis and reporting.
Prepares accurate and complete service documentation, reports, and required paperwork.
Manages and maintains control of parts and service tool inventory with accurate recordkeeping.