Automated Logic- Senior Field Service Supervisor

Carrier • Wallingford, CT

5d • $79,000 - $158,000 • Hybrid

About The Position

This role is for a Senior Field Service Supervisor at Automated Logic, a Carrier Company. The position is described as a "work home" where employees find challenge, balance, engagement, respect, and growth. The supervisor will act as an expert on-site with deep technical knowledge in Field Service work, delivering precision work that customers remember. The company emphasizes investing in its people through professional development, career pathways, leadership opportunities, and recognition programs. The role involves leading a team of Field Engineers (FEs), managing and training them, verifying their work, and mentoring new hires. The supervisor will coordinate with the Project Management group for timely project completion, ensure field staff have proper knowledge and execute work within budget, and coordinate internal and external resources for new construction projects using Cora PPM.

Requirements

• High School Diploma or GED
• 5+ years of experience in the building automation and controls or HVAC industry.
• 1+ years of experience with the Microsoft Office Suite, proficient in Microsoft Excel.
• Clean and valid driver’s license
• Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.
• Ability to travel regionally with an occasional overnight stay.

Nice To Haves

• Bachelor’s Degree or 5+ years of relevant experience.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
• Field experience and an understanding of the installation and operation of Automated Logic Controls and ability to understand/navigate third party control systems and integrations.
• Experience with Automated Logic software to include: WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, InterOp 3.02, Alert, Draw, EDB, Eikon and Supervision.
• A true team player who has the customer’s best interests first and foremost.

Responsibilities

• Provide necessary documentation and communication to all customer levels, sub-contractors, and ALC Department Management.
• Follow up on all daily log collection (Cora PPM) for the Field Engineers working for you and ensure timely delivery to New Construction Administration and Project Managers.
• Professionally represent Automated Logic in meetings and defend the company’s best interest.
• Lead, document, and participate in yearly and semi-yearly performance reviews for all employees.
• Communicate with Engineering, Graphics developers and programmers to provide feedback on quality, accuracy and standards development.
• Thoroughly understand project budgets for negotiated projects that are executed by the Field Supervisor’s team.
• Continuously monitor work being performed by FE to ensure Quality Control and provide continuous feedback to direct reports regarding performance, budgets and quality.
• Escalate any personnel concerns and proactively manage expectations of employees.
• Attend and actively participate in turnover meetings, Pre bid meetings and other important meetings.
• Collaborate with Project Manager in maximizing execution of projects by coordinating task assignment in Cora PPM.
• Participate in monthly meetings with Project Managers and the Branch Operations Managers to collaborate in assigning resources for all projects.
• Provide input to the Project Manager as to when resources will be needed on the project, including graphics, programming and technical checkout.
• Coordinate project schedule with electrical subcontractors and other trades to maintain schedule.
• Maintain continuous communications with FE’s, Project Managers, Customers and other trades to ensure consistent understanding of the project schedule.
• Become proficient on all necessary ALC programming and graphical work for their assigned projects.
• Provide technical assistance when needed and utilize other FE’s to meet project schedule when workload dictates.
• Help develop and improve company standards.
• Develop Mentoring plans and continuously train new and current FE’s.
• Participate in peer reviews, turnover meetings, post mortem meetings and close out meetings as required.
• Assist in development of training and mentoring plans.
• Participate in and conduct interviews with potential candidates.
• Attends seminars, enrolls in self-study courses, and undertakes other self-improvement measures to maintain proficiency and improve job performance.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance
• 401k
• paid time off
• competitive wages
• fleet vehicle eligibility (with personal use allowance)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED