Senior Field Service Representative
About The Position
Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies. You will manage small projects independently and lead FSR teams on larger projects. You will generate timely and accurate service reports on work, product performance, and warranties, and provide recommendations for improved electrical systems. You will also cultivate strong relationships with customers, team members, and partners, mentor less experienced technicians, and utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more.
Requirements
- High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
- Minimum of 3 years’ experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
- Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
- This position requires you to drive an Eaton vehicle
- Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
- Understand 3-phase power systems and low, medium, and high voltage power distribution equipment.
- Proficient with hand and power tools for equipment assembly
- Strong problem-solving and logical thinking skills
- Works well under time constraints and in stressful situations
- Explain technical problems and solutions
- Collaborates effectively with the team to meet project deadlines
Nice To Haves
- Associate degree or higher from an accredited institution
- Bachelor’s degree in Engineering from an accredited institution
- Electrical or General Contractor’s License
- Professional Engineering License
- Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
- NICET/NETA certification
Responsibilities
- Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
- Manage small projects independently and lead FSR teams on larger projects
- Generate timely and accurate service reports on work, product performance, and warranties
- Provide recommendations for improved electrical systems
- Cultivate strong relationships with customers, team members, and partners
- Mentor less experienced technicians
- Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more
Benefits
- Guaranteed 40-hour base pay, eligible for overtime and travel premiums
- Career growth, mentorship and safety training
- Company vehicle, toolkit, and phone
- Tuition assistance for ongoing learning
- Leads program with bonus pay
- Opportunities across 32 service branches
- Health and Welfare benefits
- Retirement benefits
- Programs that provide for paid and unpaid time away from work
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
