Senior Field Service Representative

Eaton Corporation•Hanover, MD

3d•$84,000 - $123,000•Onsite

About The Position

Eaton's ES AMER ESS division is seeking a Senior Field Service Representative to join their growing team. This role offers a company car and a guaranteed 40-hour paid week. The position involves supporting customers throughout the power system lifecycle, managing projects, generating service reports, providing recommendations for electrical systems, building customer relationships, mentoring junior technicians, and utilizing digital tools for remote work.

Requirements

Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
Submit to periodic customer required background and drug screenings
Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
This position requires you to drive an Eaton vehicle
Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
Ability to obtain and maintain a valid TWIC card
Proficient with hand and power tools for equipment assembly
Strong problem-solving and logical thinking skills
Works well under time constraints and in stressful situations
Explain technical problems and solutions
Collaborates effectively with the team to meet project deadlines
High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
All candidates must currently reside within 50 miles of Hanover, MD or Rockville, MD to be considered. No relocation is offered for this position. Candidate must reside within a 50-mile radius of Hanover, MD or Rockville, MD to be considered. Active-duty military applicants are exempt from this requirement.
This role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.

Nice To Haves

Associate degree or higher from an accredited institution
Bachelor’s degree in Engineering from an accredited institution
Electrical or General Contractor’s License
Professional Engineering License
Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
NICET/NETA certification

Responsibilities

Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
Manage small projects independently and lead FSR teams on larger projects
Generate timely and accurate service reports on work, product performance, and warranties
Provide recommendations for improved electrical systems
Cultivate strong relationships with customers, team members, and partners
Mentor less experienced technicians
Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more