Senior Field Service Representative
About The Position
Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join their team. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and they are looking to grow their team. In this role, the Senior Field Service Representative will support customers across the power system lifecycle, including startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies. They will manage small projects independently and lead FSR teams on larger projects. The role also involves generating timely and accurate service reports on work, product performance, and warranties, providing recommendations for improved electrical systems, cultivating strong relationships with customers, team members, and partners, and mentoring less experienced technicians. Additionally, the role requires utilizing digital tools for remote work, such as laptops, iPads, IR cameras, Google Glasses, and MS Teams.
Requirements
- High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
- Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
- This role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record.
- All candidates must reside within a 50-mile radius of Charlotte, NC.
- Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re certifications thereafter
- Submit to periodic customer required background and drug screenings
- Must be able to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
- Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
- Understand 3-phase power systems and low, medium, and high voltage power distribution equipment.
- Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
- Ability to obtain and maintain a valid TWIC card
- Proficient with hand and power tools for equipment assembly
- Strong problem-solving and logical thinking skills
- Works well under time constraints and in stressful situations
- Explain technical problems and solutions
- Collaborates effectively with the team to meet project deadlines
Nice To Haves
- Associate degree or higher from an accredited institution
- Bachelor’s degree in Engineering from an accredited institution
- Electrical or General Contractor’s License
- Professional Engineering License
- Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
- NICET/NETA certification
Responsibilities
- Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
- Manage small projects independently and lead FSR teams on larger projects
- Generate timely and accurate service reports on work, product performance, and warranties
- Provide recommendations for improved electrical systems
- Cultivate strong relationships with customers, team members, and partners
- Mentor less experienced technicians
- Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more.
Benefits
- Company car
- Guaranteed 40-hour paid week
- Guaranteed 40-hour base pay, eligible for overtime and travel premiums
- Career growth, mentorship and safety training
- Company vehicle, toolkit, and phone
- Tuition assistance for ongoing learning
- Leads program with bonus pay
- Opportunities across 32 service branches
- Health and Welfare benefits
- Retirement benefits
- Programs that provide for paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
