Senior Field Service Representative - Montana ANGS - Great Falls, Montana
About The Position
As an AE2100 D3 Field Service Representative for Rolls-Royce, you will play a key role supporting the United States Air Force C-130J propulsion system. This is an exciting opportunity as you’ll liaise with the customer, being a subject matter expert on technical issues which also includes supporting site visits, engine operation, maintenance, safety briefs field training, accident investigations and in-flight test evaluations. You will provide stellar support to the Customer by establishing and maintaining a close liaison with relevant sections of the Customer’s organization, Rolls-Royce Customer Support, Engineering and Program Management.
Requirements
- An Associate’s degree with 4+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR; A Bachelor’s degree with 2+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR; A Master`s degree with experience in jet engine maintenance and/or an aviation in-field customer support role OR; In lieu of degree 6+ years of experience in jet engine maintenance and/or an aviation in-field customer support role
- Must be eligible to obtain and maintain secret security clearance, which requires USA Citizenship.
Nice To Haves
- Prior military experience
- FAA Airframe & Powerplant License
- C-130J and/or V-22 aircraft experience
- AE series engine maintenance
Responsibilities
- Provide assistance on technical issues to include written communication, phone calls and electronic media relating to aircraft engine operations, Rolls-Royce and Customer databases, diagnostic software (if available), maintenance, repairs, troubleshooting and logistics support.
- Reviewing engineering changes with regards to their effect on the product in the field, including maintenance manual updates and coordinating communication plans with Customers on impact to their operations.
- Supporting Manager(s) in executing AE 2100 Program and Deployed Services responsibilities.
- Complying with any requirement to relocate assignment as determined by the business and/or the Customer to ensure Rolls-Royce business objectives and contract deliverables are met and Customer operational needs are supported.
- Providing technical support during conferences and program reviews at the request of Rolls-Royce and/or the Customer.
- Travelling on short notice domestically or internationally (up to 75%), in support of campaigns, AOG situations and/or Customer requests.
Benefits
- bonus
- employee support assistance
- employee discounts
- health, dental, vision, disability, life and accidental death & dismemberment insurance
- a flexible spending account
- a health savings account
- a 401(k) retirement savings plan with a company match
- Employee Assistance Program
- Paid Time Off
- certain paid holidays
- paid parental and family care leave
- tuition reimbursement
- a long-term incentive plan
- Relocation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
