Senior Field Service Manager -Data Centers

Generac Power Systems•El Paso, TX

1d•Onsite

About The Position

The Technical Field Service Manager is responsible for ensuring customer satisfaction on all levels of business by providing on-site and phone troubleshooting, repair, equipment modifications, installation and sales support of industrial power generation equipment for data center customer. This position is responsible for providing mission critical equipment support and service.

Requirements

Bachelors Degree in in Electrical Engineering or Mechanical Engineering or equivalent experience
10 years of relevant experience

Responsibilities

Provide technical support, setup and assistance to dat center customers.
Assist in site certification, operation and EPA testing.
Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues.
Assist sales managers and rep groups with new customer product training.
Develop new and maintain existing relationships with customers’ branch, district, and regional sales and service managers.
Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.
Provide sales support through assisting customers in determining correct equipment for their needs.
Provide technical input and design ideas to engineering during new product initiation and existing product improvements.
Provide feedback from the field to Sales and Marketing, Engineering, Manufacturing, and Technical support.
Provide written weekly reports to manager covering product issues/ concerns, possible sales/upsell opportunities.
Assist Service Training and Technical Publications with manual content and reviews for accuracy.
Evaluate Engineering Change Requests (ECR’s) and Engineering Change Notices (ECN’s) to determine the need for new service parts.