Senior Field Service Engineer

Ellsworth Adhesives•Sparks, NV

28d•Hybrid

About The Position

Ellsworth Adhesives specs in materials used in cell phones, spaceships, and electric vehicles. Ellsworth Corporation, a global, industry-leading distributor of specialty chemicals and equipment and adhesive manufacturer, has an opportunity for a Senior Field Service Engineer. This role reports into EDS, an Ellsworth Corporation company. Candidates must be located in Sparks, NV, or in the Midwest (Milwaukee, Chicago, or Minneapolis areas). We are also open to hiring career-level candidates, depending on experience. This role performs on-site preventive maintenance, troubleshooting, repairs, equipment modifications, and installations of equipment ranging from medium to highly complex systems for national and international customers. It also maintains equipment documentation related to internal assembly, testing, set-up, and troubleshooting, and delivers start-up services and customer training during installations. Ellsworth Dispensing Solutions provides solutions to make parts and is a knowledge leader in dispensing solutions.

Requirements

4+ Years of direct work experience (2+ years for career level candidates)
Bachelor’s degree from a four-year college in Engineering or related field, other combinations of education and experience may be considered
Must possess and maintain a valid driver’s license with a satisfactory driving record.
Strong customer service skills with the ability to manage high-stress situations with professionalism
Able to respond promptly to customer needs and actively gather feedback to drive continuous service improvement
Continuously pursues training and development opportunities, including an in-depth knowledge of machine tool industry, latest technologies and company product lines
Knowledge and ability to adhere to safety and security protocols to ensure a safe working environment
Ability to work independently with minimal guidance, including making decisions which may be outside standard operating procedures
Familiarity with relevant industry regulations and standards
Frequent travel – 25-50% domestic and occasional international
The ability to lift 75 lbs., frequently bending and lifting safely

Responsibilities

Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and special purpose equipment and system components at customer locations
Integrates equipment with customer and/or third-party vendor equipment, as needed
Provides after-sales technical support and machine maintenance training to customers
Performs preventive maintenance on customer equipment as required
Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and estimated arrival times for unscheduled service requests
Responds to technical questions and routine customer and sales inquiries regarding equipment operation and performance
Participates in trade shows as required