Senior Field Service Engineer (FSE)

Leidos•Honolulu, HI

22h•$92,300 - $166,850•Onsite

About The Position

The Leidos Defense Group has a career opportunity for an RF-ITV INDOPACOM Senior Field Service Engineer (FSE) located at Fort Shafter, Hawaii. This position will support the Radio Frequency In-Transit Visibility (RF-ITV) program as a Senior Field Service Engineer (FSE). This is an opportunity to use your Information Technology experience, troubleshooting skills, and knowledge of military logistics to provide technical support, customer engagement, and operational insight across the INDOPACOM area of responsibility. In this mission, we support the U.S. Army, Capability Program Executive Enterprise Software and Services (CPE ES2) / Logistics Information Systems (LIS) organization in maintaining and expanding the technological infrastructure that provides in-transit tracking of military cargo as it moves through the Defense Transportation System (DTS).

Requirements

Must have an active Secret Clearance; US Citizenship required.
Bachelor’s Degree with 12 years of prior relevant experience, or Associates Degree with 14 years of prior relevant experience, or High School Diploma and 16+ years of prior relevant experience.
12 years prior experience installing, upgrading and/or replacing RFID hardware and software to include Field Data Units (FDUs), fixed and handheld interrogators, Iridium modems, and various versions of RFID Read and Write software.
12 years prior experience performing data analysis, including analysis of operational, system design, and architecture requirements and performance measurements/trends.
12 years prior experience preparing professional documents and presentations utilizing Microsoft Office applications (e.g., Word, PowerPoint, Excel, Project, etc.).
12 years prior experience working with and briefing INDOPACOM stakeholders such as USARPAC, INDOPACOM leadership, U.S. Forces-Japan, and U.S. Forces-Korea, with demonstrated ability to engage both headquarters and unit-level customers.
10 years prior experience with data visualization principles, data visualization tools, and database management tools and principles.
Requires prior experience delivering professional oral presentations in both one-on-one and in group settings to military customers.
Excellent verbal and written communication skills with attention to detail.
Must possess a DoD 8570 IAT Level II (Security+) certification.

Nice To Haves

Possess a working knowledge of the MicroFocus Solutions Business Manager (SBM) Integrated Support System (ISS) tool, ISS Reports, RF-ITV Tracking Portal, TIPS Read/Write software, and TC-AIMS II software.
In-depth knowledge of INDOPACOM logistics policies, processes, customer organizations, and the operational environment.
Demonstrated ability to establish trusted relationships with senior headquarters and unit-level military customers, communicate effectively across organizational levels, and reinforce strategic RF-ITV messaging through customer engagements.

Responsibilities

Serve as a key field-level liaison with INDOPACOM headquarters, component/service organizations, and unit-level customers to strengthen relationships, understand operational requirements, and connect tactical RF-ITV employment to broader customer needs and program priorities.
Provide independent oversight and responsibility for assigned RF-ITV read nodes, supporting achievement of the program Operational Readiness (OR) objective of 97%.
Support Next Generation Tags (NGT), Portable Deployment Kits (PDK) and all write software to include but not limited to TIPS-Write.
Serve as a technical Subject Matter Expert (SME) in applying in-depth knowledge of active RFID wave propagation and understanding of ISO 18000-7 Over-the-Air protocol, collaborating with other SMEs to discuss and validate solution ideas.
Support the RF-ITV strategic messaging campaign by connecting headquarters-level priorities with unit-level operational experience; use customer engagements, briefings, training, and field observations to reinforce the operational value of ITV, identify where customer understanding or employment can be strengthened, and surface requirements that may inform future capability and investment decisions.
Build and maintain working relationships with INDOPACOM headquarters and unit-level customers; brief stakeholders on RF-ITV capabilities, operational performance, emerging requirements, and mission impacts; and communicate customer insights and opportunities to program leadership.
Coordinate response to system outages, applying appropriate troubleshooting techniques, effective use of customer points of contact, cost-effective travel, and timely status updates in the Integrated Support System (ISS) tool.
Coordinate assigned quarterly preventive maintenance requirements, ensuring cost-effective travel, timely status updates in ISS, and quality deliverable maintenance reports.
Coordinate assigned survey, install, de-install and training missions, ensuring they are properly coordinated with customers, updated in ISS, and completed in a timely manner, including travel approval and quality of deliverable reports in ISS.
Support onboarding and knowledge transfer for other FSEs as required, and contribute to consistent application of RF-ITV Standard Operating Procedures (SOPs) and applicable program, Leidos, and customer policies.
Maintain compliance with monthly asset inventory reconciliation requirements and applicable Service Level Objectives, including the 100% SLO goal, as well as other taskings from program leadership.
Design, install, upgrade, replace, and maintain RFID hardware and software to integrate RFID nodes into the local military commands’ networks and ensure interoperability/sustainability.
Independently coordinate and perform Global Operations missions to include site surveys, installations, site de-installations, formal classroom training, and informal military exercise training, and provide customer-ready deliverable reports upon completion.
Independently coordinate and perform quarterly preventive maintenance and respond to system outages, resolving problems within the time specified in Standard Operating Procedures (SOPs); record all progress in ISS Service Management Tickets (SMTs).