Senior Field Service Engineer

Omega Medical Imaging LLC•Atlanta, GA

3d•Remote

About The Position

At Omega Medical Imaging, we are innovators in the field of interventional imaging. As the only company in the world specializing in AI-driven fluoroscopy systems for Electrophysiology (EP) and Gastrointestinal (GI) cases, we’re transforming how clinicians perform life-saving procedures. Our patented FluoroShield™ technology reduces radiation exposure by up to 84%, enhancing patient safety and improving clinical outcomes. Joining Omega Medical Imaging means being part of a mission-driven team where your work has a measurable impact on healthcare delivery—and where your technical expertise directly supports our commitment to excellence, innovation, and service. We are seeking a highly skilled and experienced Senior Field Service Engineer to travel and lead complex installations, perform expert-level diagnostics and repairs, and serve as a trusted technical advisor to our healthcare partners. This position is based in Atlanta, GA and requires significant time in the field supporting customer sites, with travel expectations subject to business needs. Initial training is expected to take place at Omega Medical Imaging headquarters in Sanford, FL. There will also be anticipated quarterly travel to headquarters for training on legacy and future products and participation in process improvement initiatives.

Requirements

3–5 years of field service experience required, particularly with X-ray or high-level electromechanical systems
Direct experience with imaging systems and installations
Associate degree, military technical training, or equivalent relevant experience in electronics, medical devices, mechanical systems, or a related discipline
Expertise in wire crimping, soldering, voltage measurement, and troubleshooting fuses, relays, and pots
Strong ability to read and translate complex schematics
Proficiency in digital electronic circuitry, electromechanical devices, and test equipment
Strong communication skills and professional demeanor
Ability to resolve technical problems effectively in high-pressure situations
Strong attention to detail and commitment to customer satisfaction
Valid driver’s license, reliable transportation, and a passport (or willingness to obtain)
Flexibility to work days, nights, weekends, holidays, or on short notice to meet customer needs
Ability to lift at least 50 lbs. and work in both temperature-controlled environments and construction areas

Responsibilities

Travel consistently to customer sites to install, maintain, and repair Omega systems, including electronic, mechanical, and software components
Troubleshoot complex service issues while mitigating unnecessary return visits
Ensure timely return of critical equipment for processing
Master the fundamentals of X-ray technology and associated imaging equipment
Stay current on enhancements, legacy products, and future product developments through continuous learning and training
Read, interpret, and translate a wide variety of schematics with precision
Partner with Sales, Engineering, and Technical Support teams to drive product improvements and identify new opportunities
Provide immediate feedback on customer quality issues to improve service and product reliability
Assist in the development and refinement of service procedures and best practices
Build and maintain strong relationships with clients by resolving technical issues and training them on system operations
Serve as a trusted advisor to customers, ensuring service excellence and reliability in high-pressure environments
Provide consistent communication with the Director of Field Service and service team members
Complete field service and expense reports in a timely and accurate manner
Maintain the calibration and organization of service tools
Support departmental financial goals by maximizing scheduling efficiency and minimizing unnecessary costs
Respond to after-hours customer requests in emergency situations as needed