Senior Field Service Engineer - Philadelphia, Greater PA, NJ, MD, DC

Revvity•US Remote - PA, PA

3d•$78,000 - $104,000•Remote

About The Position

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity. As a Senior Customer Service Engineer, you’ll support customers using MLD and RRD products, while also providing service expertise across other Applied Genomics and Life Science solutions. This role covers the Philadelphia and greater PA/NJ and MD/DC area, reporting to the Mid-Atlantic Team Leader and partnering closely with internal teams to keep customers operating smoothly.

Requirements

Bachelor’s degree in Engineering, Life Sciences, Biomedical Sciences, or STEM Field
5+ years of experience in technical customer service, field service engineering, technical support, or a related customer-facing service role in a laboratory, life science, or regulated technology environment.
Strong troubleshooting skills with the ability to work methodically from customer symptoms to root cause, using documented procedures and tools.

Nice To Haves

5+ years experience supporting Applied Genomics or Life Science instruments and related systems (including service, validation support, or qualification activities).
Familiarity with service documentation, change tracking, and structured problem-solving approaches used in technical environments.
5+ years experience coordinating with cross-functional internal teams (engineering, operations, or technical management) to resolve complex issues.

Responsibilities

Provide advanced technical customer service for MLD and RRD products, including troubleshooting, diagnostics, and resolution support.
Support installation, qualification, preventive maintenance, and service activities in the field as needed.
Translate customer issues into clear, actionable updates for internal teams to drive timely fixes and continuous improvement.
Travel throughout the Philadelphia and greater PA/NJ and MD/DC territory (approximately 80% travel), with some overnight possibilities based on customer needs.
Maintain accurate service documentation, follow defined processes, and help ensure a high-quality customer experience.