Senior Field Service Engineer – Advanced Manufacturing Systems
About The Position
pro-beam USA is seeking a Senior Field Service Engineer to support highly customized electron beam welding and additive manufacturing systems throughout North America. This position is ideal for engineers who enjoy working on complex industrial equipment, solving challenging technical problems, and serving as a trusted technical resource for customers and internal teams. The role combines hands-on startup support, advanced troubleshooting, customer training, technical escalation support, and collaboration with engineering teams in both the U.S. and Germany. While direct experience with electron beam technology is not required, candidates should have experience supporting sophisticated industrial equipment and a strong desire to learn highly specialized manufacturing technologies.
Requirements
- 5+ years of experience in Field Service, Startup, Applications Engineering, Technical Support, or a related technical role
- Strong troubleshooting skills involving complex industrial equipment
- Experience supporting electrical, mechanical, automation, or electromechanical systems
- Ability to work independently in customer-facing environments
- Strong communication and training capabilities
- Willingness to travel approximately 25–40%
Nice To Haves
- Experience with vacuum systems, high-voltage equipment, semiconductor equipment, laser processing systems, additive manufacturing equipment, machine tools, industrial furnaces, or similar technologies
- Familiarity with PLC diagnostics and industrial automation systems (Siemens experience is a plus)
- Experience working within multinational or German engineering organizations
- Experience mentoring or supporting junior technical personnel
Responsibilities
- Support installation, startup, and commissioning activities for electron beam welding and additive manufacturing systems
- Diagnose and resolve complex electrical, mechanical, controls, vacuum, and electromechanical issues
- Provide technical support and troubleshooting both remotely and on-site
- Serve as a key technical resource during customer escalations
- Deliver customer training and technical guidance
- Support root-cause analysis and implementation of corrective actions
- Work closely with engineering and project teams in Germany and the U.S.
- Contribute to technical documentation, troubleshooting procedures, and knowledge-sharing initiatives
- Support continuous improvement of field service and technical support processes
Benefits
- Hourly rate: $50–$55/hour + overtime
- 15 days PTO
- 401(k) with company match
- Blue Cross Blue Shield medical coverage including dental
- Visa sponsorship may be considered on a case-by-case basis
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
