Senior Field Service Engineer – Advanced Manufacturing Equipment
About The Position
pro-beam is a global leader in electron beam technology, developing highly specialized equipment and manufacturing solutions for demanding industrial applications. For more than 50 years, pro-beam technology has been used across industries including aerospace, defense, automotive, energy, and advanced manufacturing. The U.S. operation in Lombard, Illinois serves as a technical hub for service, commissioning, training, customer support, and manufacturing activities across North America. As pro-beam continues to expand its U.S. technical capabilities, we are looking for an experienced Senior Field Service Engineer who can take ownership of complex industrial machinery in the field—from installation and commissioning through troubleshooting, repair, and ongoing service. Direct electron beam experience is not required. We are particularly interested in experienced Field Service Engineers coming from adjacent technologies such as industrial laser equipment, CNC/machine tools, additive manufacturing, semiconductor equipment, industrial automation, or other sophisticated capital machinery. Extensive training on pro-beam's electron beam technology will be provided, including training with our technical teams in Germany.
Requirements
- Several years of hands-on field service, commissioning, installation, or industrial equipment experience
- Strong electrical and mechanical troubleshooting capabilities
- Experience independently diagnosing complex machine failures
- Experience installing and/or commissioning sophisticated industrial machinery
- Ability to read electrical schematics, mechanical drawings, and technical documentation
- Working knowledge of PLC-controlled machinery; Siemens/TIA Portal experience is particularly valuable
- Experience with drives, motors, sensors, motion systems, industrial communication networks, and machine safety systems
- Strong mechanical aptitude and willingness to perform hands-on repair work
- Confidence working directly with customers in demanding service situations
- Ability to troubleshoot independently while knowing when technical escalation is appropriate
- Willingness to travel approximately 50–80% throughout North America
- Ability and willingness to travel internationally for technical training, particularly to Germany
- Valid driver's license
Nice To Haves
- Experience servicing or commissioning industrial laser cutting, welding, or processing equipment
- Experience servicing or commissioning CNC and multi-axis machine tools
- Experience servicing or commissioning additive manufacturing equipment
- Experience servicing or commissioning semiconductor manufacturing equipment
- Experience servicing or commissioning complex automated production machinery
- Experience servicing or commissioning motion-controlled industrial equipment
- Experience servicing or commissioning vacuum-based equipment
- Experience servicing or commissioning other sophisticated industrial capital equipment
- Experience with vacuum technology, high voltage, beam technology, or electron beam equipment
Responsibilities
- Install, commission, test, and service complex industrial machinery
- Troubleshoot equipment failures across electrical, mechanical, controls, motion, and process-related components
- Diagnose issues involving PLCs, HMIs, drives, motors, sensors, safety circuits, communication networks, and machine peripherals
- Perform hands-on mechanical troubleshooting, adjustment, repair, and component replacement
- Perform preventive maintenance, system upgrades, and equipment modifications
- Independently work through complex machine failures and determine appropriate corrective actions
- Collaborate with engineering and technical specialists in Germany when additional support is required
- Document service activities, technical findings, repairs, and recommendations
- Train customers and provide technical guidance to other service personnel
- Support equipment, service, and customer projects at the Lombard facility as needed
- Participate in technical training in Germany and develop expertise in electron beam, vacuum, and high-voltage technology
Benefits
- Competitive hourly compensation based on experience
- Overtime eligibility
- Extensive technical training, including training in Germany
- Opportunity to develop expertise in specialized electron beam technology
- Significant independence and technical responsibility
- International collaboration with engineering and technical teams
- Opportunity to contribute to the continued development of pro-beam's U.S. service organization
- Comprehensive benefits including medical, dental, vision, retirement plan, PTO, and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
