Senior Field Service Engineer

Veeco

5d•$84,984 - $113,312•Onsite

About The Position

Veeco is seeking an ambitious Senior Field Service Engineer eager to learn Veeco’s Laser based Annealing technology and drive customer satisfaction. The successful candidate will be responsible for supporting a strategic customer with the objective of adopting a new technology through installation and start up sustaining and troubleshooting of Semiconductor equipment. Position involves domestic and international travel (as needed) for training and support of other accounts. Position based in Hillsboro, Oregon near our customer site.

Requirements

Bachelor degree in Engineering or related technical preferably Electrical and Optical area and at least 8 years of experience in a technical service, field service, or customer support position is required. An equivalent combination of education and experience will be considered.
Experience with Semiconductor industry safety requirements and clean room environment
Knowledge annealing laser annealing, or similar Optical/Laser semiconductor process equipment preferred such as background.
Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming.
System integration, test, and debug skills and ability to review documentation including schematics to suggest game plans.
Able to implement learnings from training and from previous experience to enable documented resolutions and improvements in the equipment performance.
Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
Ability to build excellent customer relationships
Attention to detail and accuracy
Ability to work under pressure to meet support deadlines in a multi-tasking environment
Must be flexible for emergency call-in work
Proficiency in Microsoft Office – Teams, Word, Excel, Outlook, and PowerPoint
Ability to travel 25%, occasionally on short notice; requires domestic/international travel for training and support of customer projects across multiple locations.

Responsibilities

Adhere to safety and confidentiality policies
Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer’s and Veeco’s protocols related to safety and security
Isolate and resolve equipment and systems malfunctions and take corrective action using model-based problem solving methods and able to document the learnings.
Assist with the implementation of new processes, methods, and designs with the ability to suggest continues improvements.
Develop relationships with the customer to ensure high customer satisfaction and retention
Ability to drive onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
Escalate and communicate all tool actions/events and daily activities in field service reports and able to use that to improve knowledge and expertise