Senior Field Service Engineer II

EMSAR • Cincinnati, OH

1d • Onsite

About The Position

This expert-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. Senior level functions of this role help to promote team functionality and organizational success. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions:

Requirements

• High School diploma or equivalent and 10+ years’ technical experience
• 1+year program or project management
• Intermediate level computer system and program experience
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles
• Associates degree, Trade school or bachelor’s degree
• 8+ years’ technical experience
• 1+year program or project management
• Intermediate level computer system and program experience
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

Nice To Haves

• Professional industry certification

Responsibilities

• Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Serve as subject matter expert in various product support and modalities.
• Responsible for customer satisfaction pertaining to services provided.
• Responsible for following quality practices specified by EMSAR and product vendors.
• Manages assigned work orders and document all facets of the work product in EMSAR’s Computerized Maintenance Management System (CMMS).
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Will serve as mentor to junior and mid-level field service associates.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.
• Assists with the maintenance of the EMSAR quality system processes including continuous improvement
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Completes administrative duties for team: time sheet review, expense review and work order review.
• Provides Subject Matter experience to more junior Engineers and technicians
• Able to effectively engage in projects or processes within specific modality
• Can develop into a trainer for team and/or deliver training modules to junior and mid-level field associates.
• Provides process efficiency within Modality
• Ability to complete associated paperwork/documentation in and out of electronic system – paperwork consists of approximately 25% of workload
• Performs additional duties as needed and/or assigned by supervisor/manager
• May lead and direct the work of others.
• Oversees, trains and mentors assigned employees
• Helps with onboarding, training, development and hiring new staff.
• Assists with escalation and resource management when the need arises.
• May work directly with divisional clients to assist between the division, engineer and client.
• Works closely and directly with FOM and the Service Program Managers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED