Senior Field Service Engineer – Advanced Systems (Electron Beam)
About The Position
pro-beam USA is seeking a Senior Field Service Engineer with experience in complex industrial systems to support commissioning activities, advanced troubleshooting, and technical leadership across North America. This is not a traditional high-travel field service role. Travel is typically in the 30–40% range and focused on complex system-level challenges, rather than routine maintenance or installation work. This position is centered on advanced troubleshooting, technical escalation, and supporting commissioning in non-standard scenarios. A significant portion of the work is performed remotely — guiding field engineers, reviewing system behavior, and diagnosing issues before or instead of onsite intervention. This role is best suited for engineers who enjoy solving non-routine problems and working on complex, highly customized systems.
Requirements
- 5–10+ years of hands-on experience with complex industrial equipment
- Strong system-level troubleshooting capabilities
- Experience in commissioning, field service, or applications engineering roles
- Working knowledge of PLC diagnostics (programming not required)
- Strong communication skills and ability to train others
- Willingness to travel approximately 30–40%
Nice To Haves
- Experience with electron beam systems
- Experience with vacuum systems, high-voltage equipment, or comparable complex machinery
- Experience with additive manufacturing systems
- Experience mentoring or leading technical teams
- Familiarity with Siemens (TIA Portal, drives, etc.)
- Experience working in a multinational or German engineering environment
Responsibilities
- Provide technical leadership for machine commissioning and start-up activities, both at the Lombard facility and at customer sites across North America
- Take ownership of technical outcomes for complex or first-of-kind system installations, particularly in non-standard scenarios
- Perform advanced system-level troubleshooting on EB welding and additive manufacturing equipment, resolving issues that exceed the scope of junior field engineers
- Serve as the primary internal escalation point for technically complex system-level issues
- Design and deliver training programs for pro-beam customers, ranging from machine operators to advanced engineering users
- Mentor and develop Field Service Engineers and Technicians new to EB technology
- Create and maintain training materials, troubleshooting guides, and standard operating procedures
- Contribute to commissioning runbooks and service documentation
- Perform and lead targeted PLC diagnostics and adjustments (Siemens / TIA Portal preferred; others considered)
- Support HMI configuration and visualization adjustments
- Diagnose and resolve issues across electrical, high-voltage, vacuum, and motion control subsystems
- Act as the senior technical point of contact for key customer accounts
- Coordinate closely with engineering and project teams in Germany on technical issues and system improvements
- Support proposal and quoting phases with technical input
- Champion a strong safety culture, particularly around high-voltage, radiation (X-ray), and vacuum systems
Benefits
- PTO: 15 days per year
- 401(k) with company match
- Health insurance (Blue Cross Blue Shield, including dental)
- Visa sponsorship may be considered on a case-by-case basis
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
